The Cheerful Vet
Address |
205 N. Phoenix Road, Ste. L, Phoenix, OR, 97535 |
Veterinarian Reviews Add Review
Vet Name | Dr. Heaslet |
Mark |
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Pet Name | Molly |
Owner Name | Kathy |
10.18.2022
Dr. Heaslet is fantastic with our year old GSP we adopted from the animal shelter. Her office staff and techs and doc herself are wonderful and so caring. They sit on the floor to exam and provide medical care for Molly. She had a very sensitive tummy and we be been there 3 times in the past couple of months. Always a great deal of loving care at the office. Molly does very good with their gentle procedures. And best of all they provide a free first initial checkup for dogs rescued and adopted from our Jackson County Animal Shelter. We thank them for the care and providing for our community.
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Vet Name | Cheerful Vet |
Mark |
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Pet Name | Radar, Roxy, Pussy Cat |
Owner Name | Alek |
7.21.2021
I have take my three animals here numerous times now over the past 7 months to establish care. Every time I have been there has been a wait of a minimum of 20 minutes and the longest of 57 minutes past my appointment time. When I call for an update while there they say “it will be just a few more minutes” then leave you waiting for another 20 minutes. I simply asked that if they are delayed to just communicate that as I come from central point and most appointments are in the middle of my work day. One of my animals is an outdoor stray cat that I’ve been caring for so she is not a fan of carriers, car rides or the vet so waiting for Lon periods of time just adds to her stress. I asked to speak to the manager John about my concerns and never received a call. Instead I received a letter saying it was best I go to another clinic and he attached my animals records. I called in 3 times trying to speak to him to simply just say I just need communication and was told today by the receptionist that “John said all he needed to say in the letter”. That’s unacceptable because now I have to find another vet and pay for initial exams again to maintain my pets prescriptions. The staff is always friendly but this is so unprofessional after I’ve spent a decent amount of money establishing care with them for all three of my animals.
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Vet Name | Cheerful Vet |
Mark |
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Pet Name | Hafsa |
Owner Name | Roberta |
5.27.2020
OMG, I am new to the area and made an appointment with this vet. I show up on time, give our information about my cat and records, (as well as giving them her information prior on the telephone about my cat and what the visit was for). She had a little bump appeared above her right eye I wanted checked out. I told them she is skittish, and should only have female vet and attendants. She is 12 years old. So, I drop her off this morning, after making arrangements for a ride and paying a caregiver for her service and within 15 minutes I get a telephone call from the vet and she says, we cannot see your cat, come to the door and pick her up. I asked, very startled, why? She would not give me an answer. I was in shock, never before have i been treated so disrespectfully like that before from a vet's office. So I came and questioned the girl again about why they cannot see her? I don't understand. But I got no answer again, and said I said to them how rude that was. My cat is spayed, has rabie shots up to date, and is shy, a scardy cat. Nothing happened, but to be treated so rudely like that just shutting me down just like that. So unprofessional I still can't believe it. It they were scared to handle a scardy cat, then why not just say so? These veterinarians who work by themselves are screwy. With no other eyes to watch over them, they do whatever it is they want to do not caring about professionalism at all or veterinarian protocol let alone good customer service. So, as I still am in the clouds about WHY they did not want to see my cat, as the lady on the phone said, "we don't think she would be a good fit for us". That is all. For crying out loud, you mean they are not professional or skilled enough to handle a frightened cat? No where else in her 12 years of veterinarian experience had anyone have a problem handling my cat, and we came from California. But this place had the audacity to make an appointment with me, taking our time and the stress it puts on a cat to come to a vet, and then slam the door as and when they please is inexcusable. Run from this unprofessional and rude establishment, what a scam job they are. Not Cheerful, whatsoever.
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