Insured Clients are Better Clients

Spending on veterinary care is rising. In 2018, veterinary care reached over $18 billion, according to the American Pet Products Association 2018 Annual Report. With that, it’s no surprise that the demand for pet insurance is growing. With pet insurance, pet parents don't have to decide between their pets' care and over-extending personal finances.

  • Pets Best was started in 2005 by veterinarian Dr. Jack Stephens whose mission--like yours--is to save pets.
  • Pets Best has paid customers over $200 million in pet insurance claims.
  • A wide range of plans and coverage options make it easy to find the right coverage at the right price.

We Make it Easy to Work With Us

You’re busy and want to focus on keeping pets healthy. That’s why our claims team has a combined 120+ years of veterinary clinic experience; this minimizes the information we need from you. We don’t even need medical records to enroll a customer.

Our dedicated veterinary services team is here to help you. Any questions, or anything you need, just let us know. Call us at 888-349-2520 or email us at

Quick & Simple Claims (For Clients and You!)

Filing a claim with us is easy. Customers can submit claims online in their customer account, through the Pets Best Mobile App, or by downloading a claim form and submitting via email, fax, or postal mail.

  • Veterinarians don’t have to sign our claim form.
  • We request medical records on less than 10% of the claims we process.
  • If you prefer, we can also reimburse you directly through our optional Veterinary Direct Pay process.

Discounts and Savings for Clients and Staff

Pets Best can work with you to set up a custom discount code link for your clinic so your clients and staff can save on pet insurance. Once you have your code, clients and staff can get a no-obligation quote or enroll at any time and can save up to 10%* using your custom code.

** 5% weblink discount applies to BestBenefit plans for first policy term; discount not available in AK, FL, HI, or TN. Additional 5% discount if insuring more than one pet.

"I wish every client had pet insurance.  It takes the financial worry out of owning a pet and helps the client make the best medical decisions for their pets.  Pets Best Insurance is the only insurance company I recommend…”
- Sara Liddell, DVM - Jan. 8, 2014


Order Brochures, Posters, and More!

Whether you are new to Pets Best, or have been with us since the beginning, we make it easy for you and your staff to get new materials from us at any time to help provide your clients with the latest information on our plans and coverage. If you find yourself running low of brochures in your office, order more online, or call us at 888-349-2520 or email us at

We can provide you with brochures, posters, and even our "20 Foods Dogs Should Never Eat" and "10 Cat Household Poisons" postcards. Many of the clinics we work with give these postcards away with their puppy and kitten kits on their clients' first visit as a helpful reminder to new pet parents.