Pet Insurance That Pays Your Vet Directly

We Make Paying Vet Bills Easy with Vet Direct Pay!

As an optional claims reimbursement feature that's available with all pet insurance plans Pets Best offers, you can have us pay your vet directly for any claim reimbursement amount. This allows you to focus even more on the care of your pet, and worry less about paying for expensive unexpected vet bills by depleting a savings account or maxing out credit cards.

To use Vet Direct Pay, send us a signed copy of our veterinarian reimbursement release form along with your completed claim. Once your claim has been processed, we send any eligible reimbursement amount straight to your vet's office. It's the easiest way to manage expensive vet bills without breaking the bank!

Did you know... pet surgery can easily exceed $1,000?

Vet Direct Pay FAQ's:

Yes, you must submit a claim along with your veterinarian reimbursement release form for your vet to be reimbursed directly. You can submit a claim online in your Customer Account, through our Mobile App, or via fax or email. If you submit a claim online, you can upload a copy of your veterinarian reimbursement release form when you upload your invoice.

If you are suddenly hit with a very large and unexpected vet bill, and are unsure of how you'll pay for it out of pocket first, Vet Direct Pay may be able to help. In some cases, it may also be helpful to have a claims pre-authorization completed when the amount is over $1,000 so both you and your veterinarian will know the amounts that will be covered in advance. For more information about claims pre-authorization, please call one of our friendly Customer Care representatives.

Pets Best strives to process claims as quickly as possible. Once your claim has been processed, any eligible reimbursement you would have received will be sent to your vet at that time.

Once your claim has been processed using Vet Direct Pay and your vet has been sent any reimbursement amount, you are still responsible for paying your deductible, co-insurance amount, and any non-covered items to your vet. The amount you owe your vet can also be determined using our claims pre-authorization service if the procedure is over $1,000 and you have an estimate from your vet.

For more information on Vet Direct Pay, please contact us, or call one of our Customer Care Representatives.

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