“I have experienced firsthand the deep connection between humans and pets, so much so, that it helped me overcome life threatening stage IV cancer.”

- Dr. Jack Stephens, DVM, founder of Pets Best and author "A Different Kind of Veterinarian"

About Us

Who We Are

Pets Best was founded in 2005 by Dr. Jack Stephens, the "father" of the pet insurance industry in North America.

As a practicing veterinarian in 1979, Dr. Stephens euthanized a dog named Buffy because her owners elected euthanasia instead of allowing him to diagnose and treat Buffy. Weeks later, Dr. Stephens ran into Buffy's owner at the store. She was with her daughter who recognized Dr. Stephens and exclaimed, "You're the man who killed my dog." This encounter changed Dr. Stephens' life in an instant and he immediately began on his quest to develop a solution that would help pet owners be financially prepared for their pet's unexpected veterinary care.

In 1981 Dr. Stephens launched the first pet insurance company in North America. Years later, along with Pets Best CEO Greg McDonald, Dr. Stephens founded Pets Best to change the pet insurance industry making it better and more relevant for pet owners. Thus the name "Pets Best".

The team at Pets Best is comprised of pet owners and pet lovers, many of whom have veterinary backgrounds and are involved with animal rescue. We understand the special bond that exists between humans and their pets, and we work to ensure pet owners across the country can better afford the best veterinary care.

Our Mission

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Our Commitment to You

We deliver quality insurance coverage, prompt claim payment, and unsurpassed service both before and after you purchase an insurance plan.


$200 million in claims paid out to policyholders

February 2019

$150 million in claims paid out to policyholders

August 2017

Pets Best makes list of Best Places to Work in Idaho for the 4th consecutive year

April 2016

Pets Best expands due to increased growth in sales


North American Pet Health Insurance Association (NAPHIA) is co-founded by Dr. Jack Stephens


Pets Best Insurance Services, LLC is founded by Dr. Jack Stephens and Greg McDonald in Boise, ID


Dr. Jack Stephens launches the pet insurance industry in North America