Get a free quote today!

Find a pet insurance plan that works for you and your pet.

Get Quote
  1. Find a Veterinarian
  2. Ohio Veterinarians
  3. Lancaster Veterinarians
  4. Lancaster Animal Clinic

Veterinarian Reviews Add Review

Vet Name

Dr. Reynolds and Dr. Genders

Mark

Pet Name

Harley

Owner Name

Nicole
11.18.2022

SCAM - DO NOT BRING YOUR PET HERE If you care at all about your pet DO NOT bring them here. What we all want for our pets is good, quality care with a trustworthy vet. But this isn’t that type of place. I have a Bernese Mountain Dog - large breed- and my regular vet doesn’t provide spay and stomach tacking services for such a large breed. So I started digging and found Lancaster Animal Clinic. IT WAS ALL DOWNHILL FROM HERE. My FIRST consult was with a female vet that gave my dog an exam, but told me she couldn’t perform the surgery. If I wanted my dog’s spay and stomach tacked, I’d have to have another consult with ON THE SPOT, which is a separate provider that uses their location. At the end of this visit, I was charged for a consult fee and for ear infection treatment. This was completely paid for, in full, no disputes. But a little frustrating when this could have been avoided by the staff when scheduling my appointment because seeing another vet would mean another consult fee… but still I wanted my dog to see the correct vet. So I made a SECOND consult appointment, in July, and came back to see the ON THE SPOT vet, Dr. Reynolds. During this visit, Dr. Reynolds examined my dog, talked to me about the spay and stomach tacking procedure, and I was very clearly uneasy about this and said I wanted to think about it and the associated cost which he quoted as $2,500. The vet also noticed during this visit, a skin irritation on my dog, and offered a special shampoo and pills. I DECLINED and said I would take my dog to our regular vet, but Dr. Reynolds said he would take care of it at no additional charge. I thought this was extremely considerate given I had been at the clinic multiple times and charged for multiple things without ever receiving the services I was there in consult for…. Can you guess what happened next?… I receive a bill, IN NOVEMBER, almost 5 months after the consult, saying that I owe the consult fee and the medication. When describing the situation to the staff, I’m treated as if I’m lying and neither the clinic staff, ON THE SPOT staff, or Dr. Reynolds can acknowledge a miscommunication on their part. I’m asked questions by their billing staff quoted from email “If you were going to get them through your regular vet., why did you take them? If you had any concerns about the fee for the medication why not ask before you left.” I had absolutely no reason to confirm something that I thought was perfectly clear to me at that time. This clinic along with ON THE SPOT only want your money. They don’t care if you’ve been a good client, they don’t care about your pet…and they don’t care about you… I was taken advantage of during my interactions with the clinic’s staff and with Dr.Reynolds. I was completely misled which is highly dishonest and unprofessional. PLEASE DO NOT BRING YOUR DOGS HERE!

More Reviews