Chris Middleton President
Jared Hight General Counsel and Vice President of Claims
Donna Cejalvo Vice President Business Development
Paul Crane Vice President Information Systems
Walter Haugland Vice President Marketing
Michael Stockwell Vice President Sales and Broker Relations
Audry Clark Claims Manager
Sharon Kimball Human Resources Manager
Ithala Post Sales and Customer Care Manager
Patrick Schneider IT and Operations Manager
Stacy James Controller
Jack Stephens Founder

Dr. Jack Stephens, a former practicing veterinarian, co-founded Pets Best in 2005. He is most notably known for establishing the pet insurance industry in North America in 1981. After departing his first pet insurance company, Jack’s driving passion to improve the pet insurance industry led to the creation of Pets Best. Jack is also a founding member of the North American Pet Health Insurance Association (NAPHIA).

Greg McDonald Founder

A graduate of University of Idaho, Greg served as an officer in the U.S. Navy before beginning his insurance career in Denver and eventually moving to Boise. As founder of InsurServ, today the largest complement of HUB International’s Northwest Division, and as Executive Vice President of General Fire & Casualty Company, Greg brought his experience and passion and together with Jack helped create Pets Best. Greg served as the CEO until 2019 and has been a major force in Pets Best's success.