Chris Middleton SVP, General Manager
Jared Hight VP, Pets Best Claims & Operations Leader
Donna Cejalvo VP, Pets Best Business Development
Paul Crane VP, Pets Best IT Leader
Walter Haugland VP, Pets Best Marketing
Audry Clark AVP, Claims Manager
Sharon Kimball AVP, Human Resources Manager
Stacy James AVP, Accounting Manager
Patrick Schneider AVP, IT and Operations Manager
Jack Stephens Founder

Dr. Jack Stephens, a former practicing veterinarian, co-founded Pets Best in 2005. He is most notably known for establishing the pet insurance industry in North America in 1981. After departing his first pet insurance company, Jack’s driving passion to improve the pet insurance industry led to the creation of Pets Best. Jack is also a founding member of the North American Pet Health Insurance Association (NAPHIA).

Greg McDonald Founder

A graduate of University of Idaho, Greg served as an officer in the U.S. Navy before beginning his insurance career in Denver and eventually moving to Boise. As founder of InsurServ, today the largest complement of HUB International’s Northwest Division, and as Executive Vice President of General Fire & Casualty Company, Greg brought his experience and passion and together with Jack helped create Pets Best. Greg served as the CEO until 2019 and has been a major force in Pets Best's success.