Pets Best Help Center

Customer Portal and App Access

If you are not receiving a requested multi-factor authentication email, please check your junk, spam, or quarantine folder as some email providers may be inadvertently labeling emails from petsbest.com as spam. If you cannot locate the authentication email and would like to talk to a customer service agent, please call us at 1-877-738-7237. Wait times to reach an agent may be longer than typical.

Claim Submissions

If you attempted to submit a claim and are unsure if the claim was received, please check the View Claims page on the customer portal. If the claim was not received, please email us your claim documents at claims@petsbest.com. The claim will be posted to the customer portal in 3-5 business days.