What are pre-existing conditions?

A pre-existing condition is defined as any condition that was present before the end of your waiting periods, even if it wasn’t formally diagnosed by a veterinarian. If signs or symptoms were present before the policy started there will be no coverage for that condition, even if you weren't sure what was wrong with your pet.

All pet insurance providers, including Pets Best, do not cover pre-existing conditions in order to keep premiums lower for all pet parents.

If your dog or cat has been previously diagnosed with a condition prior to starting your policy with Pets Best, you can still enroll, but there wouldn't be coverage available for these specific issues or issues related to them.

Although we can't guarantee coverage until you submit a claim and we review your pet's specific conditions, we are happy to answer any questions you have about your policy.

For more information on coverage, get a quote or download your policy in your Customer Account.