We're All in this Together

As we continue to respond to the coronavirus (COVID-19), we understand that, now more than ever, pets are part of our families, and helping provide pet parents with financial peace of mind is at the heart of everything we do at Pets Best.

Below are a few of the ways we are responding to the current situation.

How We Are Protecting Employees

We have taken steps to protect our employees during this time by enabling nearly all to work remotely. While we don’t anticipate any changes in how we are able to continue to serve our customers during this time, we ask for your patience during the next few weeks as we all adjust to our new environments.

Here are a few ways you can access your account quickly:

How We Are Serving Your Pets

In a time of increased social distancing, our pets are often the ones closest by our side. We have tools and resources to help your four-legged family members during this time.

  • You have access to veterinary experts via 24/7 pet helpline to help answer questions about your pet’s health day or night in the comfort of your home.
  • Our Veterinarian locator can help you find veterinarians in your area
  • Check out the Pets Best Blog for articles with tips about virtual pet care, working from home, pet adoption, and more.

How Can We Help You

We recognize that many have experienced financial hardship as a result of coronavirus (COVID-19). As with all insurance companies, our response to economic hardships is directed by the Department of Insurance in each state. Please log in to your Customer Account to check your custom notifications to see if your state and underwriter has issued this guidance to Pets Best.

If you are unsure of your policy underwriter, you can find this information by downloading your policy declarations page.

If coronavirus has impacted your ability to pay your pet insurance premium, please contact us and we may be able to help with payment arrangements based on your state and underwriter.

Additional Resources

For more information and updates on coronavirus (COVID-19) visit the Center for Disease Control and Prevention (CDC) and/or the World Health Organization (WHO).

https://www.cdc.gov/coronavirus/2019-ncov/index.html

https://www.who.int/emergencies/diseases/novel-coronavirus-2019


Notice to New Jersey Policyholders

The following orders apply to your policy effective April 1, 2020, or May 1, 2020:

  • Your policy currently provides a 30-day grace period for making your premium payments. During this disruption that grace period has been extended to 90 days.
  • Unpaid premium accrued during this 90-day grace period can be paid in equal monthly installments over the following 12-month period without any penalties or late fees.

What This Means For You

We understand that there have been many Pets Best customers affected by financial hardship as a result of coronavirus, and we are here to help.

  • If Pets Best hasn’t collected the premium due on your pet’s policy, you have up to 90 days to continue your pet’s coverage starting from either April 1, 2020, or May 1, 2020.
  • Past due premiums accrued during this extended grace period can be paid over the following 12 months instead of paying it all at once.
  • Payment of past due premium over the following 12 months will be made via your chosen payment method in addition to your normally occurring premium payment.
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