As we continue to respond to the coronavirus (COVID-19), we understand that, now more than ever, pets are part of our families, and helping provide pet parents with financial peace of mind is at the heart of everything we do at Pets Best.
Below are a few of the ways we are responding to the current situation.
How We Are Protecting Employees
We have taken steps to protect our employees during this time by enabling nearly all to work remotely. While we don’t anticipate any changes in how we are able to continue to serve our customers during this time, we ask for your patience during the next few weeks as we all adjust to our new environments.
Here are a few ways you can access your account quickly:
How We Are Serving Your Pets
In a time of increased social distancing, our pets are often the ones closest by our side. We have tools and resources to help your four-legged family members during this time.
- You have access to veterinary experts via 24/7 pet helpline to help answer questions about your pet’s health day or night in the comfort of your home.
- Our Veterinarian locator can help you find veterinarians in your area
- Check out the Pets Best Blog for articles with tips about virtual pet care, working from home, pet adoption, and more.
How Can We Help You
We recognize that many have experienced financial hardship as a result of coronavirus (COVID-19). As with all insurance companies, our response to economic hardships is directed by the Department of Insurance in each state. Please log in to your Customer Account to check your custom notifications to see if your state and underwriter has issued this guidance to Pets Best.
If you are unsure of your policy underwriter, you can find this information by downloading your policy declarations page.
If coronavirus has impacted your ability to pay your pet insurance premium, please contact us and we may be able to help with payment arrangements based on your state and underwriter.