Pets Best Announces 24/7 Pet Helpline

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Get pet health answers, day or night, with this new, free benefit.

Boise, Idaho – Pets Best Insurance Services, LLC, (Pets Best) a leading U.S. pet insurance agency based in Boise, Idaho, is pleased to announce a new benefit to policy holders, the 24/7 Pet Helpline powered by whiskerDocs®.

 Now, pet owners can speak with veterinary experts day or night. This 24-hour access to veterinary consultation services is available at no cost to all Pets Best policyholders to help in the event of an emergency, to provide home care advice, or to learn about behavioral or preventative care recommendations.

“There are instances when you suspect a medical issue with your pet, but don’t know if you should rush to the veterinarian or not,” said Dr. Jack Stephens, a veterinarian and founder of Pets Best. “This new resource for pet owners will provide a convenient, efficient way to get questions answered quickly. We’re not diagnosing, but rather helping educate our customers about the decisions they need to make on behalf of their beloved pets.”

Pets Best 24/7 Pet Helpline comprised of veterinary technicians and licensed veterinarians.

Comprised of veterinary technicians and licensed veterinarians, the 24/7 Pet Helpline can provide services by phone, live chat, mobile chat and/or email.

The new 24/7 Pet Helpline powered by whiskerDocs® does not prescribe medications, authorize prescription refills, and is not meant to replace veterinarians. The service is now included with all Pets Best policies at no additional cost.

“At Pets Best, we continually strive to better serve our customers, and their pets,” said Chris L. Middleton, president of Pets Best. “Whether it’s an urgent or a casual question about their pet, we can now help.”

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For more than 10 years, Pets Best has helped provide peace of mind to pet parents by offering customizable pet insurance plans and quick reimbursements on veterinary bills. Pets Best has built a reputation of customer-centric innovations that put the customer’s best interests first. Most recently, Pets Best introduced the most comprehensive coverage for pets with their Unlimited Accident and Illness Pet Insurance Plan, where there are no annual or lifetime limits.

To learn more about the 24/7 Pet Helpline powered by whiskerDocs® please visit:

For media inquiries, interview requests or more information about Pets Best, please contact Kerry Sutherland, or by calling (775) 360-6101.


Pets Best 24/7 Pet Helpline comprised of veterinary technicians and licensed veterinarians.

 Pets Best 24/7 Pet Helpline comprised of veterinary technicians and licensed veterinarians.

About Pets Best Insurance Services, LLC

Dr. Jack L. Stephens, founder of Pets Best, started pet insurance in the U.S. in 1981 with a mission to end euthanasia when pet owners couldn’t afford veterinary treatment. Dr. Stephens went on to present the first U.S. pet insurance policy to famous television dog Lassie. Pets Best provides coverage for dogs and cats. Dr. Stephens’ passion for quality pet care and his expert veterinary knowledge guides the Pets Best team. He is always available to answer questions regarding veterinary medicine, pet health and pet insurance. The Pets Best team is a group of pet lovers who strive to deliver quality customer service and value. Visit for more information.

Pets Best is a proud member of the North American Pet Health Insurance Association (NAPHIA).



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