Filing claims is easy and convenient, and most are processed within 2 - 5 business days when submitted with complete paperwork and medical records aren't needed. We even offer free direct deposit reimbursement - sign up today in your Customer Account!
Once enrolled, accident coverage begins in 3 days. Illness coverage and BestWellness™ routine care coverage, if purchased, become effective 14 days from the policy start date.
First, download a claim form, fill in the necessary information and sign it. Our form is in PDF format, which requires Adobe Acrobat Reader. We can also fax or email one to you.
All claims must be filed within 180 days of the date of service. Even if you’re not expecting reimbursement, please file your claims promptly so we can apply any eligible payments toward your deductible.
If submitting by mail, please keep copies for your records. Please note: We cannot accept estimates or unpaid invoices as proof of payment.
1. Scan the documents, log in to your Customer Account and upload the file(s), or 2. Fax the documents to 866-777-1434, or 3. Mail the documents to:
Pets Best Claims
2323 S. Vista Ave. #100
Boise, Idaho 83705
For faster payment, sign up now for our free direct deposit service.
To avoid delays in processing your claim, please be sure to do the following:
In some cases, we may need to request medical records from your veterinarian to process your claim. This may add a few days to the claim process, but we are constantly working to process your claim as quickly as possible.
Common mistakes that may slow your claim processing include:
If you have any questions about how to file a claim, please contact Pets Best Customer Care at firstname.lastname@example.org, or call our toll-free number, 1-877-738-7237 ext. 1, Monday through Friday between 7 am and 7 pm and Saturday 10 am to 2 pm, Mountain Time.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by Independence American Insurance Company,
a Delaware insurance company. Independence American Insurance Company is a member of The IHC Group, an organization of insurance carriers and
marketing and administrative affiliates that has been providing life, health, disability, medical stop-loss and specialty insurance solutions
to groups and individuals for over 30 years. For information on The IHC Group, visit: www.ihcgroup.com. Additional insurance services administered
by Pets Best Insurance Services, LLC are underwritten by Prime Insurance Company. Some existing business is underwritten by Aetna Insurance Company
of Connecticut. Each insurer has sole financial responsibility for its own products.