Pets Best Insurance Ratings Continue to Climb

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For Immediate Release

BOISE, Idaho (Feb. 1, 2011) – Pet insurance company says dedication to customer service and transparency catapult ratings on

Pets Best Insurance’s commitment to customer service and satisfaction has landed the company a high rating from satisfied customers on

The site, which allows consumers to post their personal experiences and opinions about pet insurance, provides a public forum for feedback on 12 U.S. pet insurance companies.

The website, which is not owned or controlled by any pet insurance company, is updated on a monthly basis with the goal to “assist pet owners who are shopping for pet insurance.”

“It’s no accident that our customers give us great ratings,” Dr. Jack Stephens, founder and president said. “We take great pride in our customer service; we’ve made it a point of emphasis.”

Pets Best Insurance, which was founded in 2005 and is one of the largest pet insurance companies in the U.S., actively and consistently invites its policy holders to provide public feedback.

“We solicit customer feedback at multiple points of customer contact—for example, after they’ve submitted a claim or contacted us to talk with our customer care team.” Stephens said. “We don’t just ask for feedback when we know our customers are happy. We want to know how we’re doing and what we can do better.”

Aside from welcoming clients to post questions, concerns or feedback on the company’s Facebook page,  Pets Best Insurance also urges policy holders to post their experiences directly on the Pet Insurance Review website, and even reminds them to do so in customer care emails—which might be another reason the company’s rating currently sits at a 9.7 out of 10 for reviews posted in the last 60 days.

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“We’re particularly pleased with the scores we’ve received on Pet Insurance Review over the past year—our one year customer rating is an 8.8,” Stephens said. “This tells me that our customers recognize and appreciate our focus on building a company that delivers a great customer experience.”

“We believe in transparency before the sale and great customer care after,” Stephens said. “These are some of the reasons why customers enroll with Pets Best Insurance and stay with us.”

Pets Best Insurance offers three standard plans for accidents and illnesses: The Pets Basic plan, which comes with a $100, $250 or $500 deductible, a $2,500 per incident limit and a $42,500 lifetime limit; the Pets First plan, which comes with a $100, $250 or $500 deductible, a $7,000 per incident limit and a $100,000 lifetime limit; or the Pets Premier plan, which comes with a $250 or $500 deductible, a $14,000 per incident limit and a $100,000 lifetime limit.

 The pet insurance company provides an 80 percent reimbursement of qualifying fees for veterinary services after the deductible has been met. Advantages of Pets Best Insurance include no upper age restrictions, which means no pet is excluded from coverage based on age, as well as a simple, fast and convenient online claim submission and reimbursement – most approved claims are processed and paid within five days or less.

Stephens said the pet insurance company continues to maintain its profitability regardless of the wavering economy and attributes this to Pets Best Insurance’s dedication to customer service.

“Pets Best Insurance consistently reviews our operations and we continually evaluate ways we can better serve our customers,” Stephens said.

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For more information about Pets Best Insurance or to read reviews about the company visit and


About Pets Best Insurancea

Boise, Idaho-based Pets Best Insurance provides pet insurance plans that reimburse pet owners for a straightforward 80 percent of veterinary services after a deductible, with no benefit schedules or fee restrictions.  Pets Best Insurance plans do not include age restrictions and allow the pet owner to choose their veterinarian. Any pet has guaranteed acceptance for accident-only polices, ensuring that even seriously ill pets can be insured against unexpected costs from accidental injury. The Pets Best Insurance team is a group of pet lovers who strive to deliver quality customer service and value. Insurance plans offered and administered by Pets Best are underwritten by Aetna Insurance Company of Connecticut (AICC). This material describes Pets Best Insurance plans in general terms. Eligible expenses and coverage may vary, depending on your plan selection. All pet insurance plans have limitations and exclusions. Information is believed to be accurate as of the production date; however, it is subject to change. For more information, visit Pets Best Insurance at or phone 877-PetsBest (738-7237)

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