Annual Privacy Agreement

Effective December 20th, 2011


At Pets Best, we know the importance of respecting your privacy and maintaining your trust. When we collect personal information, we keep it private. We have physical, electronic, and procedural security measures in place that comply with legal standards to protect your personal information.

(1) What we collect

In order for us to obtain or service the insurance products that you ask for from us, we may collect personal information from you, as well as from others. Personal Information includes any identifying information, such as your:
  • Name, address, e-mail address and phone number
  • Information regarding your transactions with us and or our affiliates such as policy coverage, premium, and payment history.

We collect your personal information from:

  • You in person, by telephone, or over the Internet;
  • Forms you submit to us, such as applications, claims, and policy updates
  • Your business dealings with us and with other companies;

(2) How we use personal information

We only disclose your information as allowed or required by law. In those instances, we may disclose your information without your prior consent. We do not sell your information to anyone for any reason. In order for us to obtain, or to service, the insurance products that you ask for from us, we may disclose your information to affiliated and unaffiliated companies. Our affiliates include companies: (1) that we own or control; (2) that own or control us; (3) that are owned or controlled by the same company that owns and controls us; and (4) that own or control the same company that owns and controls us. Our affiliates include insurance companies, insurance agencies, and other financial service companies ("Affiliates").

We may disclose personal information to:

  • Financial companies we partner or do business with;
  • Service providers that help process or service your account;
  • Veterinary facilities or providers, to verify coverage and benefits and report claims experience;
  • A court, governmental or regulatory agency when there is a lawful request;
  • Law enforcement to protect against fraud or unauthorized transactions;
  • A group policyholder for purposes of billing and collecting premium or reporting claims experience;
  • Service providers that perform insurance or business functions for us

We send current customers a privacy notice each year. If our practices change, we will inform you promptly. We treat our former customer's information with the same level of protection as our current customer's information.

(3) Your right to access

You have the right to access and to request the correction, amendment, or deletion of all of your recorded personal information that has been collected by us. If you wish to review your recorded personal information, please write to us at:

Pets Best Attn: Compliance Director 2323 S. Vista Ave. Ste. 100 Boise, ID 83705

Include your name, address, telephone number, and policy number and let us know what kind of information you want to see.

(4) Regarding

We also want to make you aware of how we use online data collecting devices known as "cookies." Many commercial Internet sites use "Cookies." "Cookies" are files we place in your computer's browser to store your preferences relating to our Web site. If you disable "cookies" on your browser, the site will not remember your preferences and you will not be able to access a customized default home page view of our Web site. Our "cookies" are only used when you are visiting our site. While a code in the "cookie" file enables the site to label you as a particular user, "cookies," by themselves, do not tell us your e-mail address or other personally identifiable information. Only you can provide that information on our Web site - if you expressly choose to do so or if the preferences in your browser choose to do so automatically, in which case it may identify you by name, address or other personal information. "Cookies" help us to understand your Web site usage, so we can continually improve its usability. For example, we may use "cookies" to personalize your experience at our Web site, if you have accepted this option (e.g., to remember your customer ID on a log-in page). We may also use "cookies" to offer you other insurance and financial services products that may suit your needs. During the period you are logged into our site, we log IP addresses (a number assigned to your computer when you use the Internet), browser and platform types, domain name, access times, referral data (the last site or URL you visited before logging into our site and the first site or URL you visit after leaving our site) and your activity while using our site. We use the Secure Socket Layer (SSL) protocol, secure servers and security protocol to safeguard the information you submit over the Internet. It is important to note that e-mail messages are not secure. E-mail messages traveling through the Internet are subject to viewing, alteration, and copying by potentially anyone on the Internet. This Web site contains links to other sites. We provide links to other sites as a convenience to persons who visit our web site. If you choose to use the services provided by those sites, you may be asked by those sites to provide certain personally identifiable information. Please be aware that we are not responsible for the privacy practices of those sites, even if our name or logo appear on those sites. We encourage you to be aware when you leave our site and to read the privacy policies of each and every Web site that you visit, as the privacy policies of those sites may differ from ours. This privacy agreement applies solely to this Web site.

(5) Questions?

Please feel free to call us at our toll free number at (877) 738-7237 if you would like to ask us any questions about this form, or about any of our policies. We look forward to serving all of your insurance needs.