Pet Insurance Press Releases – Pets Best
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Pets Best Insurance Ratings Continue to Climb

Posted on: February 2nd, 2011 by

For Immediate Release

BOISE, Idaho (Feb. 1, 2011) – Pet insurance company says dedication to customer service and transparency catapult ratings on PetInsuranceReview.com.

Pets Best Insurance’s commitment to customer service and satisfaction has landed the company a high rating from satisfied customers on http://www.petinsurancereview.com/petsbest.asp.

The site, which allows consumers to post their personal experiences and opinions about pet insurance, provides a public forum for feedback on 12 U.S. pet insurance companies.

The website, which is not owned or controlled by any pet insurance company, is updated on a monthly basis with the goal to “assist pet owners who are shopping for pet insurance.”

“It’s no accident that our customers give us great ratings,” Dr. Jack Stephens, founder and president said. “We take great pride in our customer service; we’ve made it a point of emphasis.”

Pets Best Insurance, which was founded in 2005 and is one of the largest pet insurance companies in the U.S., actively and consistently invites its policy holders to provide public feedback.

“We solicit customer feedback at multiple points of customer contact—for example, after they’ve submitted a claim or contacted us to talk with our customer care team.” Stephens said. “We don’t just ask for feedback when we know our customers are happy. We want to know how we’re doing and what we can do better.”

Aside from welcoming clients to post questions, concerns or feedback on the company’s Facebook page, www.facebook.com/petsbestinsurance.  Pets Best Insurance also urges policy holders to post their experiences directly on the Pet Insurance Review website, and even reminds them to do so in customer care emails—which might be another reason the company’s rating currently sits at a 9.7 out of 10 for reviews posted in the last 60 days.

“We’re particularly pleased with the scores we’ve received on Pet Insurance Review over the past year—our one year customer rating is an 8.8,” Stephens said. “This tells me that our customers recognize and appreciate our focus on building a company that delivers a great customer experience.”

“We believe in transparency before the sale and great customer care after,” Stephens said. “These are some of the reasons why customers enroll with Pets Best Insurance and stay with us.”

Pets Best Insurance offers three standard plans for accidents and illnesses: The Pets Basic plan, which comes with a $100, $250 or $500 deductible, a $2,500 per incident limit and a $42,500 lifetime limit; the Pets First plan, which comes with a $100, $250 or $500 deductible, a $7,000 per incident limit and a $100,000 lifetime limit; or the Pets Premier plan, which comes with a $250 or $500 deductible, a $14,000 per incident limit and a $100,000 lifetime limit.

 The pet insurance company provides an 80 percent reimbursement of qualifying fees for veterinary services after the deductible has been met. Advantages of Pets Best Insurance include no upper age restrictions, which means no pet is excluded from coverage based on age, as well as a simple, fast and convenient online claim submission and reimbursement – most approved claims are processed and paid within five days or less.

Stephens said the pet insurance company continues to maintain its profitability regardless of the wavering economy and attributes this to Pets Best Insurance’s dedication to customer service.

“Pets Best Insurance consistently reviews our operations and we continually evaluate ways we can better serve our customers,” Stephens said.

For more information about Pets Best Insurance or to read reviews about the company visit www.petsbest.com and http://www.petinsurancereview.com/petsbest.asp.

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About Pets Best Insurancea

Boise, Idaho-based Pets Best Insurance provides pet insurance plans that reimburse pet owners for a straightforward 80 percent of veterinary services after a deductible, with no benefit schedules or fee restrictions.  Pets Best Insurance plans do not include age restrictions and allow the pet owner to choose their veterinarian. Any pet has guaranteed acceptance for accident-only polices, ensuring that even seriously ill pets can be insured against unexpected costs from accidental injury. The Pets Best Insurance team is a group of pet lovers who strive to deliver quality customer service and value. Insurance plans offered and administered by Pets Best are underwritten by Aetna Insurance Company of Connecticut (AICC). This material describes Pets Best Insurance plans in general terms. Eligible expenses and coverage may vary, depending on your plan selection. All pet insurance plans have limitations and exclusions. Information is believed to be accurate as of the production date; however, it is subject to change. For more information, visit Pets Best Insurance at www.Petsbest.com or phone 877-PetsBest (738-7237)

Pets Best Insurance Launches Facebook Contest

Posted on: January 14th, 2011 by

For Immediate Release
BOISE, Idaho, (Jan. 14, 2011) – Pets Best Insurance, a pet insurance company located in Boise, Idaho, announces the “My Vet’s the Best” Facebook contest to recognize and reward the passion, innovation and talents of veterinarians everywhere.

For the first time ever, Pets Best Insurance is holding the “My Vet’s the Best” contest which begins this month and ends December 31, 2011 to help with the costs of veterinary treatment for stray animals or animals whose owners cannot afford to pay for veterinary care.

To enter the contest, pet owners must email a story, picture and/or video to petsbestpromos@gmail.com telling the company why their pet’s veterinarian is the best. Entries should include the pet’s name, the pet owner’s full name and address and the name and address of the veterinarian nominated. Entrants are also encouraged to post their stories, pictures and videos directly to the Pets Best Insurance Facebook page, at http://www.facebook.com/PetsBestInsurance.

Every three months a winning story will be selected. The pet owner who submitted the winning story will receive a $100 gift card* and the winning veterinarian will receive $500 to be used towards the treatment of animals in need.

The contest will recognize a total of four pet owners and their veterinarians during 2011. Winning stories will be featured on the Pets Best Insurance Facebook page.

As the pet-owner bond increases and more pet owners consider their pets to be a part of the family, the demand for high-quality veterinary care has increased. With this high quality care and the advancement in veterinary medicine and technology, the cost of veterinary care is rising. So often, when a pet becomes unexpectedly ill or injured pet owners may have to make difficult decisions about treatment, that are often based on their financial situation instead of what may be best for their pet.

Dr. Jack Stephens, President and Founder of Pets Best Insurance, says this contest will allow veterinarians to continue to provide care to animals in need.

“We want to recognize and reward the passion, innovation and talents of veterinarians everywhere who make it their life’s purpose to provide high quality care to their patients,” Stephens said. “This contest will allow them to do so even if their client can’t afford to pay, or if they want to treat a stray that shows up on the hospital doorstep.”

The “My Vet’s the Best” contest will help veterinarians treat and tend to those animals that would have otherwise had to forego care, or might instead be euthanized because of cost of care.

The “My Vet’s the Best” contest is open to all pet owners in the US and entrants do not need to be Pets Best Insurance policy holders.

For more information about Pets Best Insurance or the “My Vet’s the Best” contest, visit www.petsbest.com/vetpromo or  http://www.facebook.com/PetsBestInsurance.

*The $100 gift cards awarded to pet owners with winning stories cannot be used for Pets Best Insurance services.

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About Pets Best Insurance
Boise, Idaho-based Pets Best Insurance provides pet insurance plans that reimburse pet owners for a straightforward 80 percent of veterinary services after a deductible, with no benefit schedules or fee restrictions.  Pets Best Insurance plans do not include age restrictions and allow the pet owner to choose their veterinarian. Any pet has guaranteed acceptance for accident-only polices, ensuring that even seriously ill pets can be insured against unexpected costs from accidental injury. The Pets Best Insurance team is a group of pet lovers who strive to deliver quality customer service and value. Insurance plans offered and administered by Pets Best are underwritten by Aetna Insurance Company of Connecticut (AICC). This material describes Pets Best Insurance plans in general terms. Eligible expenses and coverage may vary, depending on your plan selection. All pet insurance plans have limitations and exclusions. Information is believed to be accurate as of the production date; however, it is subject to change. For more information, visit Pets Best Insurance at Petsbest.com or phone 877-PetsBest (738-7237).

Pets Best Insurance Earns BBB A+ Rating for Fifth Year

Posted on: November 22nd, 2010 by

BOISE, Idaho, (Nov. 22, 2010) — Pets Best Insurance has again been awarded the Better Business Bureau’s A+ rating for customer service – an honor the pet insurance company has received for five straight years.

Several criteria, including the number of complaints and how they are resolved, the speed in which complaints are resolved and accredited business status, all factor in determining a company’s overall score. Pets Best Insurance’s A+ rating, the highest rating a company can receive, means it scored 97 percent or higher.

“It’s no accident that Pets Best Insurance has received another A+ rating from the Better Business Bureau,” said Dr. Jack Stephens, founder and president of the company.

“We take great pride in customer service and have made it a point of emphasis over the past several years. This A+ rating signifies to our customers just what kind of business we are.”

Pets Best Insurance is constantly reviewing its operations and evaluating ways to better serve its customers. One such way is its new Pets Best Insurance Direct Deposit Program. Unveiled in September, the program allows policyholders to quickly and easily file their claim online, and once approved, their reimbursement is deposited directly into their bank account. The addition of the program means that Pets Best Insurance is the only pet insurance company offering a simple, fast and convenient end-to-end online claims submission and reimbursement process.

In addition to its customer service, Pets Best has constantly received high marks from customers for its straightforward 80 percent reimbursement of veterinary services after the deductible has been met.

“There are reasons why customers enroll with Pets Best Insurance, and stay with us,” Stephens said. “We believe that transparency is a cornerstone to effective customer service, and we look forward to earning a sixth consecutive A+ rating next year.”

The Pets Best Advantage

Pets Best Insurance offers three standard plans for accidents, illnesses and injury: The Pets Basic plan, which comes with a $100, $250 or $500 deductible, a $2,500 per incident limit and a $42,500 lifetime limit; the Pets First plan, which comes with a $100, $250 or $500 deductible, a $7,000 per incident limit and a $100,000 lifetime limit; or the Pets Premier plan, which comes with a $250 or $500 deductible, a $14,000 per incident limit and a $100,000 lifetime limit.

Veterinarians and customers have enjoyed the advantages of insuring their pets with Pets Best Insurance since 2005. The company provides an 80 percent reimbursement of qualifying fees for veterinary services after the deductible has been met. Advantages of Pets Best Insurance include:

No upper age restrictions – no pet is excluded from coverage based on age Simple, fast and convenient online claim submission and reimbursement – most approved claims processed and paid within five days Covers licensed veterinarians – plans cover all licensed veterinarians, specialists and emergency care veterinarians

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About Pets Best Insurance

Boise, Idaho-based Pets Best Insurance provides pet insurance plans that reimburse pet owners for a straightforward 80 percent of veterinary services after a deductible, with no benefit schedules or fee restrictions. Pets Best Insurance plans do not include age restrictions and allow the pet owner to choose their veterinarian. Any pet has guaranteed acceptance for accident-only polices, ensuring that even seriously ill pets can be insured against unexpected costs from accidental injury. The Pets Best Insurance team is a group of pet lovers who strive to deliver quality customer service and value. Insurance plans offered and administered by Pets Best are underwritten by Aetna Insurance Company of Connecticut (AICC). This material describes Pets Best Insurance plans in general terms. Eligible expenses and coverage may vary, depending on your plan selection. All pet insurance plans have limitations and exclusions. Information is believed to be accurate as of the production date; however, it is subject to change. For more information, visit Pets Best Insurance at Petsbest.com or phone 877-PetsBest (738-7237).

About the North American Pet Health Insurance Association

Pets Best is a founding member of the North American Pet Health Insurance Association (NAPHIA). Founded in 2007, the North American Pet Health Insurance Association is committed to educating and promoting the values and benefits of quality pet health insurance to North American pet owners, the general public, and the veterinary community. As an association, we are committed to high standards and transparency in all of our actions and products. To learn more, visit the North American Pet Health Insurance Association website at www.naphia.org

Pets Best Insurance Halloween Safety Tips

Posted on: October 21st, 2010 by

BOISE, Idaho, 10/21/10 — Keeping dogs and cats indoors during Halloween celebrations is important for pet health and safety. In addition, pets must be supervised more carefully at this time of the year, as veterinarians often report large increases in dog and cat injuries and illness in the days following Halloween.

According to Dr. James E. Israelsen, DVM, the biggest Halloween-related problem seen in his North Logan and Providence, Utah hospitals is the curious ingestion of candy and wrappers left out by children following a night of trick-or-treating. Chocolate poisoning in dogs is a dangerous yet commonly-treated issue.

“Chocolate can be very toxic and even potentially fatal to pets,” said Dr. Israelsen, Hospital Director of the Mountain View Veterinary Health Center. “Even if the candy is not chocolate, candies high in sugar or fat can cause potentially life-threatening metabolic conditions, including pancreatitis, kidney failure, or gastroenteritis. Sugar-free gums containing Xylitol are also dangerous, and can cause hypoglycemia, weakness, seizures, or coma in dogs.”

Dr. Israelsen also recommends pet owners refrain from decorating with artificial spider-web material. “If ingested, these can cause serious gastrointestinal irritation, and can even cause intestinal obstruction requiring surgery in severe cases,” he said.

Anxiety levels in animals should also be supervised during Halloween. Changes in the environment can create an imbalance in the safety an animal usually feels at home. During Halloween, pet stress can be caused by loud children, screams, strangers at the door, and the unfamiliar sights and smells of both people and pet Halloween costumes.

Pets should not be taken along trick-or-treating. Instead, they should be confined to an enclosed room or crate to prevent escape or wandering. Although more pets are reported missing during the Fourth of July holiday than any other time of the year, the increase is again due to fear and anxiety, caused by loud fireworks.

It is often suggested that pets remain indoors during the month of October for another reason: the danger of pet theft and rituals. This message is usually specifically geared toward all-black or all-white cats. However, news outlets now often report that this message has been hyped.

National Geographic News reported in 2007 that according to experts, the danger is largely a myth. Dr. Israelsen agrees. “I do not feel that black cats are any more prone to disappearing on Halloween than other days of the year,” said the veterinarian. Although many shelters continue to restrict the adoption of black cats during October, and both pet theft and animal cruelty are real dangers throughout the year, the majority of cruelty cases point to mentally challenged individuals rather than witchcraft.

The Pets Best Insurance Advantage

Pets Best Insurance, a pet insurance provider, provides 80 percent reimbursement of qualifying fees for veterinary services after the deductible has been met. Pets Best Insurance also recently received the American Animal Hospital Association (AAHA) Seal of Acceptance for its plans and policies. Advantages of Pets Best Insurance include:

  • No age restriction on pets
  • No pet is excluded from coverage based on age
  • Quick and easy reimbursements – option for free direct deposit reimbursement
  • Any licensed veterinarian – plans cover all licensed veterinarians, specialists and emergency care veterinarians

National Pet Insurance Month

Posted on: September 17th, 2010 by

FOR IMMEDIATE RELEASE

BOISE, Idaho, Sept. 17, 2010 – Pets Best Insurance wants pet owners to know there is a way to keep vet bills from breaking the bank, and September’s National Pet Insurance Month is the perfect time to remind them.

“Technological advancements are contributing to higher veterinary costs, and people are often financially unprepared when their pets become ill or injured,” explained Pets Best Insurance Director of Marketing Chris Middleton.

Pet insurance plans can save pet owners a significant amount on everything from routine care to treatment for their pets’ chronic conditions. But the company urges pet owners to do their homework before purchasing pet care insurance because not all companies’ coverage is created equal.

“Veterinary bills can run thousands of dollars. But with pet health insurance like that provided by Pets Best Insurance, owners don’t have to make the devastating decision to euthanize their pets simply because they can’t afford treatment.”

Middleton said the company reimburses claims at a flat 80% of the total amount of the vet bill—something he said many of their competitors don’t do.

“We don’t use benefit schedules, or what’s commonly know a usual and customary fee schedule,” he said, adding that because Pets Best Insurance reimburses 80% of the total amount of the vet bills— policy holders can often expect more than double what many of their competitors would reimburse for the exact same claim.

So how do pet owners know which pet insurance plan to choose? Through good old-fashioned pet insurance comparison shopping. A quick pet insurance comparison reveals many pet insurance companies reduce or even drop coverage for older pets, something Middleton said Pets Best Insurance doesn’t do.

“Pets Best Insurance covers all enrolled pets from seven-week old puppies and kittens to treasured senior-aged pets,” he said. The company said pet health insurance has long been available, but not all pet owners are aware that pet care insurance plans can actually help them afford veterinary care their pets might need—ultimately helping to do away with economic euthanasia (or, opting to put a pet to sleep because the owner can’t afford treatment.)

“Pet care insurance gives pet owners the peace of mind in knowing they’ll never have to decide between buying groceries or paying for their pets’ veterinary bills. Pets Best Insurance is proud to provide that peace of mind,” Middleton said.

For more information about pet insurance visit www.petsbest.com

About Pets Best Insurance Services

Established in Boise, Idaho in 2005 by U.S. pet insurance industry founder Jack Stephens, DVM, Pets Best Insurance has changed the face of pet care insurance. The company is staffed by former veterinary workers and strives to offer pet owners the best pet insurance plans available with service that is unmatched. Learn more at http://www.petsbest.com.