Pet Insurance Press Releases – Pets Best
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Pets Best Insurance Reimburses Over $2,300 on Rattlesnake Bite Claim

Posted on: May 13th, 2011 by

The pet insurance company pays 80 percent of a vet bill, after the deductible, on a snake bite claim that would have cost the pet owner over $3,000 without pet insurance.

BOISE, ID, May 13, 2011 — Pets Best Insurance says it has seen an alarming trend in the number of snakebite claims in the past few years–and the most notable claim of the season so far was for a dog who was bitten on the tongue by a rattlesnake in early April.

Although this dog’s owner had pet insurance, many owners end up incurring huge costs for snake bites.

That’s why the company wants to remind pet owners to practice caution when outdoors with pets this spring–as rattlesnake season is now in full swing.

President and Founder of Pets Best Insurance, Dr. Jack Stephens, said the bites can be very expensive to treat–which is why it’s a good idea to have pet insurance, especially if you walk or hike with your pet.

“It’s good to exercise with our pets, but it can also be dangerous,” Dr. Stephens said, adding that the snakes are most prevalent in Western, Southwest and Southern states.

Rattlesnakes are most often seen during the spring, summer and early fall months, usually in wide open spaces, in rocky terrains and along the edges of water–where pet owners often take their pets.

Snake bite symptoms, which include pain, tissue swelling and bruises may lead to shock or death if not promptly treated.

“We’re happy we’re here to help pets and their owners in these kinds of emergency situations,” Dr. Stephens said. “In this particular instance, we were able to reimburse over $2,300. For some pet owners this could mean the difference between economic euthanasia and their pet’s life.”

For more information about Pets Best Insurance visit www.petsbest.com.

Boise, Idaho-based Pets Best Insurance provides pet insurance plans that reimburse pet owners for a straightforward 80 percent of veterinary services after a deductible, with no benefit schedules or fee restrictions. Pets Best Insurance plans do not include age restrictions and allow the pet owner to choose their veterinarian. Any pet has guaranteed acceptance for accident-only polices, ensuring that even seriously ill pets can be insured against unexpected costs from accidental injury. The Pets Best Insurance team is a group of pet lovers who strive to deliver quality customer service and value. Insurance plans offered and administered by Pets Best are underwritten by Aetna Insurance Company of Connecticut (AICC). This material describes Pets Best Insurance plans in general terms. Eligible expenses and coverage may vary, depending on your plan selection. All pet insurance plans have limitations and exclusions. Information is believed to be accurate as of the production date; however, it is subject to change. For more information, visit Pets Best Insurance at www.Petsbest.com or phone 877-PetsBest (738-7237).

Dr. Tammy Craig First Winner in Pets Best Insurance Contest

Posted on: April 14th, 2011 by

BOISE, Idaho (April 14, 2011) – The pet insurance company announces its first round of winners in a year-long contest created to recognize and reward the passion, innovation and talents of veterinarians across the U.S.

When Carol Matthews discovered a severely injured dog lying in a ditch late one night, the first person she called was her long-time veterinarian, Dr. Tammy Craig of TLC Veterinary Care in Hastings, NE.

Although technically off-the-clock, Dr. Craig worked into the wee hours of the night to treat the severely malnourished Great Pyrenees that was thought to have been thrown from the back of a vehicle. The dog now lives with Matthews, and has been named Annabelle.

Matthews said when she first heard about the pet insurance company’s “My Vet’s the Best” contest she knew right away she had to nominate her veterinarian.

“Dr. Craig will do whatever she can to exhaust every avenue of treatment for a beloved pet,” Matthews said. “She extends this same consideration to strays.”

Upon hearing she won the title of “Best Vet” and a $500 prize to help with the cost of treating strays or for clients who can’t afford treatment, Dr. Craig was overwhelmed with gratitude.

“I’m at a loss for words. What an honor,” Dr. Craig said. “I feel sometimes that pets are there for us unconditionally and I feel we need to be there for them in the same way. We help whoever we can in any way we can.”

Matthews said aside from house pets and strays, Dr. Craig also helps any animals the wildlife rescue brings to her.

“I’ve never known her to turn away an animal in need,” Matthews said. “Sometimes she does lose money, but she continues to give people [and animals] opportunities.”

Pets Best Insurance will choose a winner each quarter through December 31, 2011. For more information about Pets Best Insurance visit www.petsbest.com.

For contest rules or to nominate your vet, visit http://www.petsbest.com/vetpromo.

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About Pets Best Insurance
Boise, Idaho-based Pets Best Insurance provides pet insurance plans that reimburse pet owners for a straightforward 80 percent of veterinary services after a deductible, with no benefit schedules or fee restrictions.  Pets Best Insurance plans do not include age restrictions and allow the pet owner to choose their veterinarian. Any pet has guaranteed acceptance for accident-only polices, ensuring that even seriously ill pets can be insured against unexpected costs from accidental injury. The Pets Best Insurance team is a group of pet lovers who strive to deliver quality customer service and value. Insurance plans offered and administered by Pets Best are underwritten by Aetna Insurance Company of Connecticut (AICC). This material describes Pets Best Insurance plans in general terms. Eligible expenses and coverage may vary, depending on your plan selection. All pet insurance plans have limitations and exclusions. Information is believed to be accurate as of the production date; however, it is subject to change. For more information, visit Pets Best Insurance at Petsbest.com or phone 877-PetsBest (738-7237).

Pets Best Insurance Ratings Continue to Climb

Posted on: February 2nd, 2011 by

For Immediate Release

BOISE, Idaho (Feb. 1, 2011) – Pet insurance company says dedication to customer service and transparency catapult ratings on PetInsuranceReview.com.

Pets Best Insurance’s commitment to customer service and satisfaction has landed the company a high rating from satisfied customers on http://www.petinsurancereview.com/petsbest.asp.

The site, which allows consumers to post their personal experiences and opinions about pet insurance, provides a public forum for feedback on 12 U.S. pet insurance companies.

The website, which is not owned or controlled by any pet insurance company, is updated on a monthly basis with the goal to “assist pet owners who are shopping for pet insurance.”

“It’s no accident that our customers give us great ratings,” Dr. Jack Stephens, founder and president said. “We take great pride in our customer service; we’ve made it a point of emphasis.”

Pets Best Insurance, which was founded in 2005 and is one of the largest pet insurance companies in the U.S., actively and consistently invites its policy holders to provide public feedback.

“We solicit customer feedback at multiple points of customer contact—for example, after they’ve submitted a claim or contacted us to talk with our customer care team.” Stephens said. “We don’t just ask for feedback when we know our customers are happy. We want to know how we’re doing and what we can do better.”

Aside from welcoming clients to post questions, concerns or feedback on the company’s Facebook page, www.facebook.com/petsbestinsurance.  Pets Best Insurance also urges policy holders to post their experiences directly on the Pet Insurance Review website, and even reminds them to do so in customer care emails—which might be another reason the company’s rating currently sits at a 9.7 out of 10 for reviews posted in the last 60 days.

“We’re particularly pleased with the scores we’ve received on Pet Insurance Review over the past year—our one year customer rating is an 8.8,” Stephens said. “This tells me that our customers recognize and appreciate our focus on building a company that delivers a great customer experience.”

“We believe in transparency before the sale and great customer care after,” Stephens said. “These are some of the reasons why customers enroll with Pets Best Insurance and stay with us.”

Pets Best Insurance offers three standard plans for accidents and illnesses: The Pets Basic plan, which comes with a $100, $250 or $500 deductible, a $2,500 per incident limit and a $42,500 lifetime limit; the Pets First plan, which comes with a $100, $250 or $500 deductible, a $7,000 per incident limit and a $100,000 lifetime limit; or the Pets Premier plan, which comes with a $250 or $500 deductible, a $14,000 per incident limit and a $100,000 lifetime limit.

 The pet insurance company provides an 80 percent reimbursement of qualifying fees for veterinary services after the deductible has been met. Advantages of Pets Best Insurance include no upper age restrictions, which means no pet is excluded from coverage based on age, as well as a simple, fast and convenient online claim submission and reimbursement – most approved claims are processed and paid within five days or less.

Stephens said the pet insurance company continues to maintain its profitability regardless of the wavering economy and attributes this to Pets Best Insurance’s dedication to customer service.

“Pets Best Insurance consistently reviews our operations and we continually evaluate ways we can better serve our customers,” Stephens said.

For more information about Pets Best Insurance or to read reviews about the company visit www.petsbest.com and http://www.petinsurancereview.com/petsbest.asp.

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About Pets Best Insurancea

Boise, Idaho-based Pets Best Insurance provides pet insurance plans that reimburse pet owners for a straightforward 80 percent of veterinary services after a deductible, with no benefit schedules or fee restrictions.  Pets Best Insurance plans do not include age restrictions and allow the pet owner to choose their veterinarian. Any pet has guaranteed acceptance for accident-only polices, ensuring that even seriously ill pets can be insured against unexpected costs from accidental injury. The Pets Best Insurance team is a group of pet lovers who strive to deliver quality customer service and value. Insurance plans offered and administered by Pets Best are underwritten by Aetna Insurance Company of Connecticut (AICC). This material describes Pets Best Insurance plans in general terms. Eligible expenses and coverage may vary, depending on your plan selection. All pet insurance plans have limitations and exclusions. Information is believed to be accurate as of the production date; however, it is subject to change. For more information, visit Pets Best Insurance at www.Petsbest.com or phone 877-PetsBest (738-7237)

Pets Best Insurance Launches Facebook Contest

Posted on: January 14th, 2011 by

For Immediate Release
BOISE, Idaho, (Jan. 14, 2011) – Pets Best Insurance, a pet insurance company located in Boise, Idaho, announces the “My Vet’s the Best” Facebook contest to recognize and reward the passion, innovation and talents of veterinarians everywhere.

For the first time ever, Pets Best Insurance is holding the “My Vet’s the Best” contest which begins this month and ends December 31, 2011 to help with the costs of veterinary treatment for stray animals or animals whose owners cannot afford to pay for veterinary care.

To enter the contest, pet owners must email a story, picture and/or video to petsbestpromos@gmail.com telling the company why their pet’s veterinarian is the best. Entries should include the pet’s name, the pet owner’s full name and address and the name and address of the veterinarian nominated. Entrants are also encouraged to post their stories, pictures and videos directly to the Pets Best Insurance Facebook page, at http://www.facebook.com/PetsBestInsurance.

Every three months a winning story will be selected. The pet owner who submitted the winning story will receive a $100 gift card* and the winning veterinarian will receive $500 to be used towards the treatment of animals in need.

The contest will recognize a total of four pet owners and their veterinarians during 2011. Winning stories will be featured on the Pets Best Insurance Facebook page.

As the pet-owner bond increases and more pet owners consider their pets to be a part of the family, the demand for high-quality veterinary care has increased. With this high quality care and the advancement in veterinary medicine and technology, the cost of veterinary care is rising. So often, when a pet becomes unexpectedly ill or injured pet owners may have to make difficult decisions about treatment, that are often based on their financial situation instead of what may be best for their pet.

Dr. Jack Stephens, President and Founder of Pets Best Insurance, says this contest will allow veterinarians to continue to provide care to animals in need.

“We want to recognize and reward the passion, innovation and talents of veterinarians everywhere who make it their life’s purpose to provide high quality care to their patients,” Stephens said. “This contest will allow them to do so even if their client can’t afford to pay, or if they want to treat a stray that shows up on the hospital doorstep.”

The “My Vet’s the Best” contest will help veterinarians treat and tend to those animals that would have otherwise had to forego care, or might instead be euthanized because of cost of care.

The “My Vet’s the Best” contest is open to all pet owners in the US and entrants do not need to be Pets Best Insurance policy holders.

For more information about Pets Best Insurance or the “My Vet’s the Best” contest, visit www.petsbest.com/vetpromo or  http://www.facebook.com/PetsBestInsurance.

*The $100 gift cards awarded to pet owners with winning stories cannot be used for Pets Best Insurance services.

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About Pets Best Insurance
Boise, Idaho-based Pets Best Insurance provides pet insurance plans that reimburse pet owners for a straightforward 80 percent of veterinary services after a deductible, with no benefit schedules or fee restrictions.  Pets Best Insurance plans do not include age restrictions and allow the pet owner to choose their veterinarian. Any pet has guaranteed acceptance for accident-only polices, ensuring that even seriously ill pets can be insured against unexpected costs from accidental injury. The Pets Best Insurance team is a group of pet lovers who strive to deliver quality customer service and value. Insurance plans offered and administered by Pets Best are underwritten by Aetna Insurance Company of Connecticut (AICC). This material describes Pets Best Insurance plans in general terms. Eligible expenses and coverage may vary, depending on your plan selection. All pet insurance plans have limitations and exclusions. Information is believed to be accurate as of the production date; however, it is subject to change. For more information, visit Pets Best Insurance at Petsbest.com or phone 877-PetsBest (738-7237).

Pets Best Insurance Earns BBB A+ Rating for Fifth Year

Posted on: November 22nd, 2010 by

BOISE, Idaho, (Nov. 22, 2010) — Pets Best Insurance has again been awarded the Better Business Bureau’s A+ rating for customer service – an honor the pet insurance company has received for five straight years.

Several criteria, including the number of complaints and how they are resolved, the speed in which complaints are resolved and accredited business status, all factor in determining a company’s overall score. Pets Best Insurance’s A+ rating, the highest rating a company can receive, means it scored 97 percent or higher.

“It’s no accident that Pets Best Insurance has received another A+ rating from the Better Business Bureau,” said Dr. Jack Stephens, founder and president of the company.

“We take great pride in customer service and have made it a point of emphasis over the past several years. This A+ rating signifies to our customers just what kind of business we are.”

Pets Best Insurance is constantly reviewing its operations and evaluating ways to better serve its customers. One such way is its new Pets Best Insurance Direct Deposit Program. Unveiled in September, the program allows policyholders to quickly and easily file their claim online, and once approved, their reimbursement is deposited directly into their bank account. The addition of the program means that Pets Best Insurance is the only pet insurance company offering a simple, fast and convenient end-to-end online claims submission and reimbursement process.

In addition to its customer service, Pets Best has constantly received high marks from customers for its straightforward 80 percent reimbursement of veterinary services after the deductible has been met.

“There are reasons why customers enroll with Pets Best Insurance, and stay with us,” Stephens said. “We believe that transparency is a cornerstone to effective customer service, and we look forward to earning a sixth consecutive A+ rating next year.”

The Pets Best Advantage

Pets Best Insurance offers three standard plans for accidents, illnesses and injury: The Pets Basic plan, which comes with a $100, $250 or $500 deductible, a $2,500 per incident limit and a $42,500 lifetime limit; the Pets First plan, which comes with a $100, $250 or $500 deductible, a $7,000 per incident limit and a $100,000 lifetime limit; or the Pets Premier plan, which comes with a $250 or $500 deductible, a $14,000 per incident limit and a $100,000 lifetime limit.

Veterinarians and customers have enjoyed the advantages of insuring their pets with Pets Best Insurance since 2005. The company provides an 80 percent reimbursement of qualifying fees for veterinary services after the deductible has been met. Advantages of Pets Best Insurance include:

No upper age restrictions – no pet is excluded from coverage based on age Simple, fast and convenient online claim submission and reimbursement – most approved claims processed and paid within five days Covers licensed veterinarians – plans cover all licensed veterinarians, specialists and emergency care veterinarians

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About Pets Best Insurance

Boise, Idaho-based Pets Best Insurance provides pet insurance plans that reimburse pet owners for a straightforward 80 percent of veterinary services after a deductible, with no benefit schedules or fee restrictions. Pets Best Insurance plans do not include age restrictions and allow the pet owner to choose their veterinarian. Any pet has guaranteed acceptance for accident-only polices, ensuring that even seriously ill pets can be insured against unexpected costs from accidental injury. The Pets Best Insurance team is a group of pet lovers who strive to deliver quality customer service and value. Insurance plans offered and administered by Pets Best are underwritten by Aetna Insurance Company of Connecticut (AICC). This material describes Pets Best Insurance plans in general terms. Eligible expenses and coverage may vary, depending on your plan selection. All pet insurance plans have limitations and exclusions. Information is believed to be accurate as of the production date; however, it is subject to change. For more information, visit Pets Best Insurance at Petsbest.com or phone 877-PetsBest (738-7237).

About the North American Pet Health Insurance Association

Pets Best is a founding member of the North American Pet Health Insurance Association (NAPHIA). Founded in 2007, the North American Pet Health Insurance Association is committed to educating and promoting the values and benefits of quality pet health insurance to North American pet owners, the general public, and the veterinary community. As an association, we are committed to high standards and transparency in all of our actions and products. To learn more, visit the North American Pet Health Insurance Association website at www.naphia.org