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What's Not Covered Under Our Pet Insurance Plans

Understanding Your Pet Insurance Plan

Current customers: Due to recent plan changes, the below details may not reflect your policy. Please download a copy of your policy through your Customer Account

Like every pet insurance plan, our plans have some exclusions in order to keep prices affordable. Here are some examples of what's not covered under our insurance plans.

Pre-existing conditions

Any illness or injury that begins before your policy is effective, or during your waiting period, will be considered “pre-existing”. Some conditions, like broken legs or kennel cough, heal or are curable and require no further treatment. Once healed or cured, these are not considered pre-existing conditions.

Testing, treatment and prevention of parasites are not included. Limited coverage for parasite testing and prevention is available with our optional BestWellness™ plan. Examples of parasites: fleas, ticks, heartworms, roundworms, whipworms, hookworms, tapeworms, giardia, coccidia, ear mites or scabies.
Non-veterinary expenses, food, special diets, vitamins and supplements
Examples of non-veterinary expenses include: taxes, administration fees, waste disposal fees, transportation fees, shipping and handling fees, bathing, grooming, and any service not performed under the supervision of a licensed veterinarian.
Elective and preventive procedures
Examples of elective and preventative procedures include: anal gland expression and removal, tail docking, ear cropping, nail trimming, feline declawing, dewclaw removal. Limited coverage for vaccines and preventive care is available with our optional BestWellness plan.
Herbal, holistic, and experimental therapies and medications
Herbal, holistic, and experimental therapies and medications are not covered. However, chiropractic care, acupuncture, cold laser therapy, physical therapy and hydrotherapy are not considered to be holistic or experimental and are covered.

For a complete list of what's not covered, please download a sample policy for your state.

or call Pets Best at 866-440-2020