Now it’s easier than ever to make the best treatment decisions for your pet! Pets Best offers Claim Pre-Approval on claims over $500 when you need to know ahead of time how much we’ll reimburse on your accident or illness claim.
How to Request Claim Pre-Approval
1. Call Pets Best at 877-738-7237 2. We’ll send you a pre-authorization form by fax or email 3. Complete the form and send it back with a signed estimate of expenses from your veterinarian and medical records.
Eligible Claims Claim pre-approval can be requested when your pet needs veterinary care due to an accident or illness. The service is available to Pets Best policyholders whose waiting periods have passed (3 days for accidents and 14 days for illnesses). Claims pre-approval is not available on dentistry claims or rehabilitation services.
Because we offer a complete list of specific wellness benefits, routine care claims are not eligible for pre-approval. Visit our BestWellness routine care coverage page to see coverage amounts. Our Guarantee
If we pre-approve your claim, we guarantee to reimburse you the amount indicated in your Decision Letter. Simply submit a paid invoice after treatment and we'll process your claim right away.
Learn how you can receive an automatic pet insurance discount*.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by Independence American Insurance Company,
a Delaware insurance company. Independence American Insurance Company is a member of The IHC Group, an organization of insurance carriers and
marketing and administrative affiliates that has been providing life, health, disability, medical stop-loss and specialty insurance solutions
to groups and individuals for over 30 years. For information on The IHC Group, visit: www.ihcgroup.com. Additional insurance services administered
by Pets Best Insurance Services, LLC are underwritten by Prime Insurance Company. Some existing business is underwritten by Aetna Insurance Company
of Connecticut. Each insurer has sole financial responsibility for its own products.