Great Customer Service from Pets Best

We Go the Extra Mile for You and Your Pets

Pets Best Insurance makes it easy to manage your account, file claims, download policy documents and get great customer service any time you have questions.

Add a pet to your policy

You could be eligible to receive a discount when you add a pet to your existing policy. Current customers can get a quote or add a pet by clicking the button below.

Add a pet button
 Or Call Pets Best at 888-618-0494

Access your Customer Account online

Through your Customer Account, you can:

  • File claims electronically
  • Check the status of pending claims
  • Get a quote or add a pet to your existing policy
  • Review past claims
  • Update your payment info
  • Download your policy documents

If you purchased your policy online, you already have a Customer Account. Your username is the email address you used to enroll your pet, and your password is whatever you chose at the time of enrollment. If you’ve forgotten your password, you will have the opportunity to reset it.

If you purchased your policy over the phone, or haven't registered your account you can create your Customer Account at any time.

How to file a claim

Filing claims with Pets Best Insurance is quick and easy. You can file claims electronically through your Customer Account, fax them to us or send them via standard mail. Please see How to File Claim for complete details.

You can also download a pre-filled claim form with your personal information. Keep one on hand at your vet’s office for the next time your pet needs medical care.

Contact the Pets Best Customer Care Team

Call Pets Best at 1-877-738-7237 ext. 1, Monday – Friday from 7 am - 7 pm and Saturday from 10 am – 2 pm, Mountain Time. Or, email us any time.

Pets Best
2323 S. Vista Ave. Ste. #100
Boise, ID 83705
Phone: 877-738-7237
Fax: 866-777-1434

Email:

Pets Best Insurance Customer Care: Send us a message

Pets Best Insurance Sales: Send us a message

Pets Best Insurance Veterinary Services: vetservices@petsbest.com

Website issues: webmaster@petsbest.com