Great Customer Service from Pets Best Insurance

We Go the Extra Mile for You and Your Pets

Pets Best Insurance makes it easy to manage your account, file claims, download policy documents and get great customer service any time you have questions.

Add a pet to your policy

You could be eligible to receive a discount when you add a pet to your existing policy. Current customers can get a quote or add a pet by calling Pets Best at 888-618-0494.

Access your Customer Account online

Through your Customer Account, you can:

  • Upload claims
  • Check the status of pending claims
  • Review past claims
  • Update your payment info
  • Download your policy documents
  • Download a pre-filled claim form

If you purchased your policy online, you already have a Customer Account. Your username is the email address you used to enroll your pet, and your password is whatever you chose at the time of enrollment. If you’ve forgotten your password, you will have the opportunity to reset it.

If you purchased your policy over the phone, you can create your Customer Account at any time.

Pet insurance quote button

Or Call Pets Best at 888-618-0494 to Add a Pet to Your Current Policy

How to file a claim

Filing claims with Pets Best Insurance is quick and easy. You can file a claim by uploading it through your Customer Account, faxing it to us or sending it via standard mail. Please see How to File Claim for complete details.

You can even download a pre-filled claim form with your personal information. Keep one on hand at your vet’s office for the next time your pet needs medical care.

Contact the Pets Best Insurance Customer Care Team

Call Pets Best at 1-877-738-7237 ext. 1, Monday – Friday from 7 am - 7 pm and Saturday from 10 am – 2 pm, Mountain Time. Or, email us any time at

Pets Best Insurance
2323 S. Vista Ave. Ste. #100
Boise, ID 83705
Phone: 877-738-7237
Fax: 866-777-1434


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