Pets Best Insurance Sets Record with Fast Claims Turnaround Time

Industry leader reimburses 70 percent of claims in one day, 92 percent within two days

Boise, Idaho – (January 17, 2012) Pets Best Insurance announced an astounding 70 percent of pet insurance claims are processed within one day, with 92 percent of claims taking only two days or less.  Additionally, 13 percent of claims are turned around in the same day (according to claims data from April to December of 2012).

Pet insurance is based on a reimbursement model—meaning pet owners pay veterinarians up front and then submit claims for reimbursement.

Dr. Jack Stephens, President and Founder of Pets Best Insurance.

“If a pet owner pays a veterinary bill on a credit card, it’s our goal to have the reimbursement arrive before the credit card statement shows up,” Dr. Jack Stephens, Founder and President of Pets Best Insurance said. “We want to alleviate the financial stress and burden as quickly as possible.”

Dr. Stephens, the veterinarian who founded the U.S. pet health insurance industry in the early 1980s and now presides over Boise, Idaho-based Pets Best Insurance as president and founder says his goal has always been to make pet insurance the best it can be.

“Turning around a large volume of claims so quickly is a major milestone. In December 2012, we had several days where we were down to a one hour turnaround time which is incredible. We are always striving to be the best and this is the level of excellence we shoot for,” Dr. Stephens said.Read More…

Common Cat Behavior Stumps Vets

Hello. I’m Dr. Jane Matheys, from the Cat Doctor Veterinary Hospital and Hotel in Boise, Idaho. I’m here today to answer a question that was posted on the Facebook page of Pets Best Insurance. Rema asks, “Why does my cat eat grass and anything that he thinks is grass when he’s outside? He won’t eat cat grass though.” I get this question a lot and honestly nobody, including us veterinarians, has a clear answer as to why cats like to eat grass.Read More…

Vote! My Vet’s the Best Winter 2012 Finalists

Our winter 2012 My Vet’s the Best finalists have been chosen! Read their stories and vote daily through February 11th and help decide who wins $1,000 to treat needy pets. The nominator will also win a $200 cash prize.

In alphabetical order, the finalists are:

Pet insurance contest finalist Dr. Bushnell.

Dr. Georgia Maureen Bushnell of Homestead, FL


Dr. Cabell hopes to win My Vet's the Best.

Dr. Lori Cabell of Norristown, PA


Dr. Campbell is a pet health insurance contest finalist.

Dr. Helen Campbell of Florence, NJ


Dr. Hallstrom has been nominated as best vet.

Dr. Dave Hallstrom of Edina, MN


Dr. Matthews has been nominated as the best vet in 2012.

Dr. Nancy Matthews of Valley Center, CA


Dr. Steelman has been nominated as the best vet in 2012.

Dr. Linda Steelman of Las Vegas, NV

Four times per year, Pets Best Insurance awards $1,000 to a winning veterinarian to treat needy pets, and $200 cash prizes to the pet owners who shared their winning stories. Hundreds of vets are nominated each quarter, complete with heartwarming and sometimes harrowing stories, and thousands of votes are cast.

Make sure your voice is heard! Read about our winter 2012 finalists, then vote today and every day through February 11th, 2013. You can also nominate your vet in My Vet’s the Best 2013. You don’t need to be a Pets Best Insurance customer to participate, and you can read the Official Rules here.

Why Doesn’t Pet Insurance Cover Pre-Existing Conditions?

Dog gets examination at the vet.
Question: Why doesn’t pet insurance cover pre-existing conditions? My pet has chronic kidney disease which is very expensive, but none of the pet insurers will cover this condition.

Answer, by Dr. Jack Stephens, DVM, founder of pet insurance in the U.S. and President of Pets Best Insurance

Insurance is purchased to protect oneself against future unknown events that result in loss. In the case of car insurance, the loss could be in the form of a damaged vehicle. In the case of homeowners insurance, the loss could be in the form of a flooded basement. And in the case of pet insurance, the loss comes in the form of a pet needing veterinary care.

About the Insurance PoolRead More…

Dog Won’t Potty Outside

Hi. My name is Dr. Marc and I’m filming for Pets Best Insurance, answering some Facebook questions for you guys at Broadway Veterinary Hospital in Boise, Idaho.

This question comes from Brittany. She says: “My dog is one who will not go potty outside at all. He’s a rescue and was really traumatized” by events prior to her getting him. She says, “We walk him, reward him, and nothing seems to work, including taking his potty pad out, and playing with him for a long time. He just won’t go outside. He still waits until we are inside before he’ll go,” she says. “I know he gets it because he’ll use a potty pad. He is 35 pounds and this is getting out of control”.Read More…

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