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Pet Insurance 101: What’s Pet Insurance?

Posted on: September 5th, 2014 by

In recognition of September being Pet Health Insurance Month, we’re featuring a Pet Insurance 101 series to help you better understand what we do at Pets Best, why we do it, and why you need it.

Chances are, you’re like 91% of pet owners who consider their pet to be a member of the family.* As part of the family, we want our pet to live a long, happy and healthy life. Pet health insurance helps make this possible by reimbursing you on your veterinary bills so affording the best care for your pet isn’t a concern.

Pet insurance reimburses you on your veterinary costs to diagnose and treat your pets for covered illnesses and accidents. The illnesses covered range from short term vomiting and diarrhea, to chronic illnesses such as allergies, cancer, and diabetes. Some of the accidents and injuries covered include broken bones, lacerations, foreign body ingestion, and poisoning. There are also wellness plans available that will help to pay for routine care items like checkups, vaccines, and dental cleanings.

Pet insurance policies are reimbursement policies. This means you pay your veterinarian up front for services, and then pet insurance company reimburses you on the covered expenses. Be sure to choose a company that reimburses off the actual vet bill, rather than off a benefit schedule or some other pre-determined amount for maximum return.

Pet insurance in three simple steps

Click HERE for more information on the basics of pet insurance.

*No pet insurance company covers pre-existing conditions

*http://www.harrisinteractive.com/NewsRoom/HarrisPolls/tabid/447/ctl/ReadCustom%20Default/mid/1508/ArticleId/814/Default.aspx

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8 Fall-Related Reasons Pets End Up at the Vet

Posted on: September 4th, 2014 by

A sick dog lays cuddled up under a blanket.

By veterinarians Dr. Marc and Dr. Fiona, for Pets Best, a pet insurance agency for dogs and cats

Fall is in full swing, bringing a whole slew of new reasons pets are taken to the veterinarian’s office. Here are eight common fall-related reasons dogs and cats visit the vet.

1. Parvovirus

Some infectious diseases seem to have a seasonality to them, Parvo is one of them.  We tend to see an increase in Parvovirus infections this time of year in unvaccinated puppies.  Always make sure your pets are up to date on vaccines!

2. Allergies

Just like in people, the poor air quality, increased dust and pollen from changing seasons can trigger allergies in pets as well. While we occasionally see pets with respiratory symptoms, many will present with itchy skin and ear infections.

3. Arthritis

Cold weather can exacerbate some older pets’ achy joints.

4. Antifreeze Toxicity

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Retention Marketing – Part 2

Posted on: September 1st, 2014 by

By: Peter Weinstein, DVM, MBA

In Part 1, we discussed the foundational aspects of marketing and more specifically of Retention Marketing including the need for multiple touches and why retaining your clients is a good business move. Now we’ll move on to the 3Rs of Retention Marketing. Before any client leaves your practice, one or more of the 3Rs of Retention Marketing must be documented. What are the 3Rs?

One: Recheck. Two: Recall. Three: Remind.

1. Recheck

Rechecks are the process of physically bringing the pet and pet parent back into your practice for a medical progress exam and evaluation of the status of a medical condition or post operatively. Or it includes a hands-on assessment of the pet to determine its health.

Rechecks are very common after skin cases or ear cases. For what other clinical conditions should a standardized recheck protocol exist? Corneal ulcers, bladder infections, post-operative soft tissue surgery, post-operative orthopedic surgery, after the start of chronic medication such as thyroid supplement, etc. Does your practice have a standardized recommendation for rechecks on the most common medical or surgical conditions that you do? If not, put this on your “to do list.” The doctors create the time frame for rechecks and all of the staff are responsible for implementing the program.

Rechecks should be given the message, we care so much about your pet that we want to make sure that the medical or surgical condition from which they suffer is improving, better, or cured before we can give a clean bill of health. The other message is that only a member of your professional healthcare team can truly assess the status of a medical condition. In other words, what looks good at home may still have a festering condition when examined more deeply.

Many clients perceive rechecks as simply a manner for practices to make more money unless you provide value and service associated with them. Thus, treat rechecks with the same importance you treat full physical examinations and let the client understand that value by explaining why they are so important. Remember it is the why that bonds clients not just the what.

If a recheck isn’t really needed, then at least one of the other Rs is.

2. Recall

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Breed Guide: American Curl

Posted on: September 1st, 2014 by

An American BobtailDr. Fiona is a veterinarian and writer for Pets Best, a dog insurance and cat insurance agency.

About the American Curl

Weight: females 5-8lb, males 7-11lb

Points of conformation: Ears have rounded tips that curl back smoothly.  Moderate build with well muscled body and moderately length in the leg.

Coat: Flat, silky with long and short haired varieties accepted. Minimal undercoat.

Color: All colors and patterns accepted.

Grooming needs: Low grooming needs, low shedder.

Origin: Lakeland, CA USA

Behavior Traits: Even tempered and quiet.

Is an American Curl cat right for You?

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7 Tips to Take Your Cat for a Walk

Posted on: August 29th, 2014 by

a kitten lays playful on the floorBy Arden Moore, a certified dog and cat behaviorist with the International Association of Animal Behavior Consultants. Arden is an author, radio host, and writer for Pets Best, a cat insurance and dog insurance agency. 

Got a bold, confident, curious cat? You know the type – the feline who loves snooping in drawers, watching the happenings in your street from a window perch. He may gain a lot of mental and physical stimulation benefits from leashed walks with you.

Daily walks, when done safely, also help your cat maintain a healthy weight. And your indoor cat will benefit by having the opportunity to explore a varied environment.

Before having your cat join you for a walk in your backyard or neighborhood, consider these tips:

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