Pet Insurance Blog – Pets Best Insurance

Blog posts Categorized under ‘Industry News’

Q&A with pet expert “Ask Tracie”

Posted on: January 12th, 2011 by

Two pets make their owners laugh.

Posted by: H.R.
For Pets Best Insurance

You asked, she answered! Pets Best Insurance solicited questions from our Facebook page friends relating to baffling pet behavior. Pet expert and author of The Dog Bible and the Cat Bible, Tracie Hotchner, weighs in! Read on to see if your question was answered:

Question by Kathleen: How to keep Curious Kitty off of the kitchen counters!! I’ve tried every suggestion I can find, and he still jumps up there regularly.

Tracie: Hi Kathleen- I’ve selected your question to answer on the episode of my radio show DOG TALK® which will be podcast on January 14th so be sure to sign up at www.DogTalkTheRadioShow.com to hear the answer. My guest on the show is cat behavior consultant Jackson Galaxy, who also owns Spirit Essences. The short answer is that you need a way to send your Curious Kitty a reminder 24/7 that getting on the counter is a No-No.

To do this you might try a product like SSScat, which is a compressed air device with an electric eye. Be sure to turn it on whenever you are not in the kitchen and the harmless blast of air will convince your kitty to stay off the counter.

There are other products like this – Critter Gitter is another – but you basically want to throw away that squirt bottle if you have been following the mistaken advice to spray your cat, which only teaches your cat to hate the water bottle and fear you! Good luck

Question by Rajnish: Does my cat understand what I speak to him or he picks on my tone and gestures? I ask him to “come sit here” and 90% of time he does. At other times he goes like humans “hmmmnn” as if he contemplates on what I said. Of course then there are times when I talk to him he will just keep looking at me and then fall asleep in my lap. I wish I could understand his language but sometimes I am totally baffled as to what he wants.

Tracie: Hi Rajnish – Like all cats, yours wants to keep you wrapped around his little paw! Of course he can understand what you are saying – cats are very clever at hearing a tone of voice and body language or signals. As you describe yourself, it’s not a question of comprehension, it’s a matter of willingness. The fact that you are not sure what he wants means that you have made his day! Keeping you guessing and off-balance means you are eating out of his little paw, which is just how he likes it.

Question by Dawn: How did get my 70lb 1 yr old puppy to stop play biting? She doesn’t seem to get I am not her 80lb. litter mate!

Tracie: Hi Dawn- I think you have a misconception that many people have which is that there is ever a time or age when it is okay for a dog to put her teeth on you: WRONG! There is no such thing as “play biting” except between dogs, who have an even advantage as they each have a very big set of teeth!

Your year old dog is not technically a puppy anymore, but starting when she was an 8 week old puppy she should have been taught that placing her teeth on human flesh was off limits. You needed to do what another dog – starting with her mother and litter mates – would have done: squealed or yelped when they were bitten and then stopped playing immediately. This is exactly what you need to do now: make a loud startled noise when she puts her teeth on you and stand up and walk away. Ignore her completely.

The message is that when her mouth touches your skin, all fun stops immediately. At this point when you have let this go on for so long, you need to be 100% consistent in never accepting teeth on your skin again. In addition, I would get a lot of stuffed dog toys (the fuzzy bones are a good size and shape) and keep them all over the house. When she starts to bite you, put the soft toy in her mouth instead and praise her for taking the toy, giving her a way to safely express her mouthiness.

Question by Andy: Heres one for ya. I have a 15 month old American Bulldog. He gets uneasy around new people. He has never bitten anybody but comes real close. He can’t be trusted when my young sons has friends around. It seems to be more of a fear thing than an aggresive thing. We have had him since he was 3 months old and have done nothing to harm him. I almost think he is being over protective of me. He seems to only act this way when I’m around
.
Tracie: Andy- You have a very very serious problem and need to get professional help ASAP. The signals you are picking up of the dog’s discomfort – and overt signs of aggression like “coming real close” to biting – are HUGE flashing danger signs. No dog should ever display his teeth or any “pre biting” behavior. You can be certain that this dog is at a tipping point and somebody is going to get bitten – you must protect yourselves and everyone who comes in contact with the dog from this possibility.

You need to find an experienced trainer – who uses positive methods, not any fear-based or force-based styles of management – and have the dog evaluated by a professional. Please take a look at THE DOG BIBLE so you can better understand what is going on with your dog’s behavior – and how easily things can go out of control and end with a tragedy. Your suggestion that this is “fear” not “aggression” tells me that you need to learn some more about dog behavior (my book condenses many topics into easy to follow ideas).

A large amount of aggression and attacks by dogs are fear-based – from dogs who have not been exposed to enough different people and situations and bite out of fear and feeling overwhelmed. If what you have is a purebred American Bulldog that you got from a breeder(?) then you should have been told or researched that this breed has an especially strong need to be socialized to all sorts of people and situations from a very early age.

This breed also needs to be trained with a firm attitude, you need to set and maintain boundaries for the dog. The fact that the dog behaves like this only when you are around is something a good trainer can observe and reach conclusions about – if the aggression is about being protective, then the dog needs to be immediately re-educated about what his “job” is and taught that no aggressive controlling behavior will be tolerated.

For more information about Tracie, visit http://www.traciehotchner.com.

Facebook questions answered with Dr. Fiona Caldwell

Posted on: January 7th, 2011 by

Dr. Fiona Caldwell's photo.
Posted by: H.R.
For Pets Best Insurance

Pets Best Insurance solicited questions from our Facebook page fans relating to pet health, happiness and everything in between. Dr. Fiona Caldwell, a practicing veterinarian at Idaho Veterinary Hospital weighs in! Read on to see if your question was answered:

Question: We adopted my Mom’s female cat when Mom passed away a few months ago. Our two male cats have begun spraying all over the house. Please tell me how to get them to stop!!!

Dr. Caldwell: Inappropriate urination can be a very frustrating part of owning cats! The very first thing that needs to be done is to ensure there isn’t a medical reason, such as urinary tract infection or feline cystitis as a cause for the inappropriate urination. Do this by making an appointment to see your veterinarian. Some medical causes can be serious, including bladder stones. After your veterinarian has determined this is a behavioral problem, there are some things you can do to help.

First, ensure you have at least one litter box for each cat, even an additional one over that number can sometimes be helpful. If you have three cats, at least 3, if not 4 boxes are needed. You must keep the boxes extremely clean. Scoop daily. If your male cats are spraying vertical surfaces, such as walls, furniture, etc this means they are marking their territory, which could be due to some underlying anxiety. The addition of the new cat is likely responsible for this anxiety, but you can try to ease their transition to multi-cat household.

It sounds silly, but try making the litter boxes as private as possible. If a cat is shy about using it, or feels exposed, or if another cats gang up on it when it is using the box, the cat may develop an aversion to the box. Make sure the size, depth of litter and type of litter is one they like. Cats are incredibly picky about this. You may have to experiment with scented and unscented and clumping and non-clumping litter to determine the best one.

Also, it is VERY important to completely clean the soiled urine spot with an enzyme cleaner. If the cat can still smell the urine there, it will attract additional spraying. You may even consider a professional cleaner if the staining is severe. If you are still having problems, go back to your veterinarian. There are some anti-anxiety medications and feline pheromone sprays that might be beneficial for you.

Question: My 7 yr old Chihuahua is losing his teeth and it smells really bad he doesn’t let me near his mouth he cries when I try what can I do about the smell?

Dr. Caldwell: It is very important that you take your Chihuahua to a veterinarian for a complete oral examination. Undoubtedly he will need a complete profession dental cleaning, possibly with extractions of the diseased teeth. In addition to being smelly, the infected teeth can injure the liver, heart and ultimately short his life. Please do this as soon as you are able.

Question: What to do when a cat suddenly swallows a foreign object, like an elastic hair tie. I have a cat who gulps down little things that get dropped (instantly – no chewing or anything!), and is time I didn’t get to it before he did!

Dr. Caldwell: This can be a very serious medical emergency, especially with cats and string-type objects, like dental floss or sewing thread. The best thing to do in this situation is to contact your veterinarian if this happens. Some small objects can pass without harm, but the safest thing to do is seek medical advice.

Question: Appreciate any suggestions for resources we can check out to help us better care for a dog we recently adopted that has a neurological issue preventing him from walking very far before he spins and falls. Have seen vet specialists and xrays do not reveal much.

Dr. Caldwell: This sounds like a frustrating issue and I applaud your efforts to diagnose him thus far. If I can give you any advice, it is to continue to seek out new opinions, just because one veterinarian is stumped doesn’t mean that another one is. Keep trying! You might seek the nearest veterinary university setting in your area. Depending on where you live this may be quite far, even in another state. Most have research and teaching hospitals that handle referrals from all over the nation, as well as challenging and unusual cases.

Book review: Cat Training in 10 Minutes

Posted on: January 3rd, 2011 by

A small cat plays with string.

Posted by: H.R.
For Pets Best Insurance

With over 22 years experience in animal training field, Miriam Fields-Babineau has finally written a book for cat owners. Cat Training In 10 Minutes is an easy guide to help train your cat to perform simple tricks. The book uses operant conditioning as its cat training method. The cat is trained by the use of a clicker followed by a reward when the desired action is performed. Verbal commands and hand signals are used in conjunction with the clicker training.

Each trick has simple instructions on how to teach your cat. In addition, color photos accompany each trick.
The book is organized into chapters with each being dedicated to a specific command or behavior. The chapters begin with easy tricks and advance to more difficult tricks in later chapters.

The bonus chapters at the end of the book discuss correcting cat behavior problems and movie cat trainers.
The book also features cat training tips for real life scenarios listed in boxes on the sides of the pages. These tips make for some lighthearted reading. Another great feature of this book is the alphabetical index and various appendices.

The book is a fun read that can help you teach your cat some amazing tricks. Impress your friends and family by teaching your cat entertaining skills.

Nursing homes and miniature horses?

Posted on: December 3rd, 2010 by

Thunder Pants, the mini horse, visits a senior care facility.
By: Jack L. Stephens DVM
Pets Best Insurance President

I must admit I was more than skeptical when my wife proposed taking one of her miniature horses to the local senior care facility she visits regularly with our therapy dogs.

Working in the pet insurance industry and having worked with animals for years before that, my wife and I know the importance of the animal-human bond. And we love to share our service animals with as many people as possible.

Although the mini horses were a huge hit at a local elementary school’s first and second grade reading classes, I was hesitant to see how the senior residents might react to a tiny horse. At the school, true miracles happened as children that could not read publicly; in an instant could read flawlessly when the horse was looking over their shoulder. They were also popular with the special education high school students. But the senior care facility had fragile, bed ridden and wheelchair patients!

She insisted that “Thunder Pants” was so gentle, stoic and calm that he would be great. After calling to be sure our liability policy was in force and that the staff was up for it, off she went to the facility. I’m seldom effective in restraining her enthusiasm when it comes to sharing the value of therapy pets.

When she got there, residents were already waiting at the door to see the mini horse. Senior residents were lined up and wheelchairs lined the lobby in anticipation of Thunder Pants’ arrival. Immediately, everyone flocked to him. Each resident wanted to touch and rub him. Everyone, including the staff, wanted their photo taken with him.

When Thunder Pants reached over and kissed Vicki, everyone burst into laughter and applause. He whinnied at the resident cockatiels and again everyone applauded. What was supposed to be a very brief trial visit ended up lasting over an hour. After the visit, some of the residents even walked Thunder Pants to the lobby to say their goodbyes.

Whoever says dogs are the only good therapy pets has likely never encountered a mini horse like Thunder Pants. But one thing is for sure, the tiny horse was a hit and a blessing for the residents and staff. Thunder Pants’ visit was a welcome pleasure for bedridden residents.

As my wife drove home, she called me crying. She was crying for the joy she felt in bringing enjoyment to those at the senior care facility and for sharing the wonderful magic of the human-animal bond. Schotzie, our wheelchair bound Daschund, still holds the inspirational title but he now has a competitor for most entertaining therapy pet.

The dig on pet-friendly ice melters

Posted on: November 30th, 2010 by

Two Pets Best Insurance dogs, Piper and Dodger, sit in the snow.
Posted by: H.R.
For Pets Best Insurance

Pets sometimes fool their owners into a false sense of versatility. Many pet owners believe that dogs can brave heat and cold just fine. If they get hot they pant, and they don’t get cold easily because of their coats.

But pets need our help. In the winter, they need our supervision to help keep them from being exposed to potentially harmful ice melters. You may wonder what’s so dangerous about salt for dog health.

Pet owners may not know that walking on small rocks of salt can cause paw irritation, especially if the paws are dry and cracked due to cold winter air. But the bigger pet health danger is ingestion of that salt, either while outside or after a walk when dogs clean their paws.

The main chemical found in most salts and ice melters is chloride. According to animal expert and speaker Diana Guerrero, sodium chloride, potassium chloride, and magnesium chloride are often found in ice melters and should not be ingested by dogs. On her website, arkanimals.com, Diana lists dog health care issues that can arise from ingesting those ingredients. Symptoms include:

• Increased urination
• Nausea and gastrointestinal upset
• Drastic drop in blood pressure
• Body and muscle weakness
• Neurological issues

Guerrero also lists calcium carbonate, calcium magnesium acetate, and urea as other dangerous chemicals found in de-icers, which can cause vomiting, eye irritation, hyper salivation and abdominal pain.

Ice melt packages don’t always list ingredients, and there’s no telling what products neighbors use. So to avoid dog and cat health care issues from ingestion of chemicals that trail inside the home, paws and shoes should always be wiped off when entering a house.

Some ice melters that are safe for pets include Morton Safe-T-Pet, Howard Johnson’s Pet-Guard Ice Melt, and Ossian’s MAC.