When Cassie, a 7 year old Labrador Retriever, became lethargic and was unable to keep food down, she was rushed to the emergency room and underwent an enormous amount of tests to determine that she had a possible gastric ulceration. Cassie’s condition was extremely critical – she lost large amounts of blood and didn’t respond to immediate treatments. Facing a risky surgery, the owner was told that Cassie’s may not survive. During this time, the Dr. also discussed the option of euthanasia, but Cassie’s owner decided to go ahead with the surgery because she was a Pets Best Insurance customer. Cassie underwent surgery on the 28th of July to remove the gastric ulceration and required multiple blood transfusions in the process. She was very weak and required nearly constant care over the next five days, plus more tests, monitoring and additional blood transfusions, but she eventually healed enough to stand and walk on her own.
Due to the complexity of the operation and the constant care Cassie received during her treatment, the vet bill totaled more than $18,000. Cassie’s dog insurance policy was limited to a maximum of $7,000 after meeting the deductible, which Pets Best Insurance reimbursed her owners. Unfortunately, they were still left with more than $11,000 in vet bills.