Author Archives: Dr. Jack Stephens

Customer Stories: Why Jena Loves Pets Best

Pets Best has been protecting Jena's dog Macy since 2013.

In honor of September being Pet Health Insurance Month, we’re featuring stories of real life Pets Best customers. Today we meet Jena, and her two year old golden retriever, Macy.

I found my 9 month golden retriever, Macy, about a year and a half ago and I fell instantly in love with her! I knew I would be one of those pet owners that would pay thousands of dollars, or do whatever it took to keep my dog healthy, if something happened to her. I spoke with my veterinarian about pet insurance options and he recommended Pets Best. After doing some research and speaking with the wonderful customer service representatives, I enrolled Macy under the plan. The representative I spoke with took the time to walk me through all of my options, the different costs, the services covered, and much more. I also found that the website was very helpful and intuitive. Ultimately, what made me choose to enroll Macy under Pets Best was that they had many different options with deductibles and coinsurance amounts that help fit individual needs and budgets, their customer service department was extremely helpful, without being pushy, and their insurance seemed to cover most services.

Filing claims is so easy, and Pets Best is always very timely to provide reimbursement and an explanation of benefits for Macy. I’ve found that Macy’s coverage is very affordable and well worth the cost. While premiums did increase this year, it was for a good reason; Pets Best will now cover hereditary conditions, which is so great for Macy, because hip dysplasia is common for many dogs, including golden retrievers. Pets Best also offers automatic bill pay which I really appreciate so I don’t have to remember to write a check every month.Read More…

Breed Guide: Papillon

A PapillionDr. Marc is a veterinarian and writer for Pets Best, a dog insurance and cat insurance agency.

About the Papillon

Height (to base of neck): 8-11″

Weight: 9-10lbs

Color: White is the dominant color and patches can include any color.

Origin: Spain

Coat: Single-layered, flat abundant, long and silky.

Life Expectancy: 13-15years

Energy level: Moderate

Exercise needs: Low

Breed Nicknames:

Is a Papillon the Right Dog Breed for You?Read More…

Pet Insurance 101: What’s Pet Insurance?

Jenna and Macy have been protected by Pets Best since 2013.

In this Pet Health Insurance 101 series we help you better understand what we do at Pets Best, why we do it, and why you need it.

Chances are, you’re like 91% of pet owners who consider their pet to be a member of the family.* As part of the family, we want our pet to live a long, happy and healthy life. Pet health insurance helps make this possible by reimbursing you on your veterinary bills so affording the best care for your pet isn’t a concern.

Pet insurance reimburses you on your veterinary costs to diagnose and treat your pets for covered illnesses and accidents. The illnesses covered range from short term vomiting and diarrhea, to chronic illnesses such as allergies, cancer, and diabetes. Some of the accidents and injuries covered include broken bones, lacerations, foreign body ingestion, and poisoning. There are also wellness plans available that will help to pay for routine care items like checkups, vaccines, and dental cleanings.

Read More…

8 Fall-Related Reasons Pets End Up at the Vet

A sick dog lays cuddled up under a blanket.

By veterinarians Dr. Marc and Dr. Fiona, for Pets Best, a pet insurance agency for dogs and cats

Fall is in full swing, bringing a whole slew of new reasons pets are taken to the veterinarian’s office. Here are eight common fall-related reasons dogs and cats visit the vet.

1. Parvovirus

Some infectious diseases seem to have a seasonality to them, Parvo is one of them.  We tend to see an increase in Parvovirus infections this time of year in unvaccinated puppies.  Always make sure your pets are up to date on vaccines!

2. Allergies

Just like in people, the poor air quality, increased dust and pollen from changing seasons can trigger allergies in pets as well. While we occasionally see pets with respiratory symptoms, many will present with itchy skin and ear infections.

3. Arthritis

Cold weather can exacerbate some older pets’ achy joints.

4. Antifreeze ToxicityRead More…

Retention Marketing – Part 2

By: Peter Weinstein, DVM, MBA

In Part 1, we discussed the foundational aspects of marketing and more specifically of Retention Marketing including the need for multiple touches and why retaining your clients is a good business move. Now we’ll move on to the 3Rs of Retention Marketing. Before any client leaves your practice, one or more of the 3Rs of Retention Marketing must be documented. What are the 3Rs?

One: Recheck. Two: Recall. Three: Remind.

1. Recheck

Rechecks are the process of physically bringing the pet and pet parent back into your practice for a medical progress exam and evaluation of the status of a medical condition or post operatively. Or it includes a hands-on assessment of the pet to determine its health.

Rechecks are very common after skin cases or ear cases. For what other clinical conditions should a standardized recheck protocol exist? Corneal ulcers, bladder infections, post-operative soft tissue surgery, post-operative orthopedic surgery, after the start of chronic medication such as thyroid supplement, etc. Does your practice have a standardized recommendation for rechecks on the most common medical or surgical conditions that you do? If not, put this on your “to do list.” The doctors create the time frame for rechecks and all of the staff are responsible for implementing the program.

Rechecks should be given the message, we care so much about your pet that we want to make sure that the medical or surgical condition from which they suffer is improving, better, or cured before we can give a clean bill of health. The other message is that only a member of your professional healthcare team can truly assess the status of a medical condition. In other words, what looks good at home may still have a festering condition when examined more deeply.

Many clients perceive rechecks as simply a manner for practices to make more money unless you provide value and service associated with them. Thus, treat rechecks with the same importance you treat full physical examinations and let the client understand that value by explaining why they are so important. Remember it is the why that bonds clients not just the what.

If a recheck isn’t really needed, then at least one of the other Rs is.

2. RecallRead More…

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