Industry leader reimburses 70 percent of claims in one day, 92 percent within two days
Boise, Idaho – (January 17, 2012) Pets Best Insurance announced an astounding 70 percent of claims are processed within one day, with 92 percent of claims taking only two days or less. Additionally, 13 percent of claims are turned around in the same day (according to claims data from April to December of 2012).
Pet insurance is based on a reimbursement model—meaning pet owners pay veterinarians up front and then submit claims for reimbursement.
“If a pet owner pays a veterinary bill on a credit card, it’s our goal to have the reimbursement arrive before the credit card statement shows up,” Dr. Jack Stephens, Founder and President of Pets Best Insurance said. “We want to alleviate the financial stress and burden as quickly as possible.”
Dr. Stephens, the veterinarian who founded the U.S. pet health insurance industry in the early 1980s and now presides over Boise, Idaho-based Pets Best Insurance as president and founder says his goal has always been to make pet insurance the best it can be.
“Turning around a large volume of claims so quickly is a major milestone. In December 2012, we had several days where we were down to a one hour turnaround time which is incredible. We are always striving to be the best and this is the level of excellence we shoot for,” Dr. Stephens said.
The winter holidays are an expensive time of year for most families. The holidays can also mean big pet health expenses if you’re not careful. Here are Pets Best Insurance’s top 6 most expensive winter holidays-related pet insurance claims.
1. Packs of Gum in the Stockings? Think Again…
Sugar-free gum contains an ingredient called Xylitol which is toxic to dogs. Whether it’s because packs of gum are in the stockings, or because gum is more prevalent for all the holiday gatherings, Pets Best Insurance sees thousands of dollars of Xylitol poisoning claims during the winter holidays.
Our most expensive claim goes to Lily the fox terrier for $969, and Pets Best Insurance reimbursed more than $690.
2. Pain Reliever Poisoning
The holidays can be a time of overindulging on more than just food. As the alcoholic beverages flow, the next-day headaches increase. Be sure to keep your bottle of pain reliever out of reach from your pet. Pets Best Insurance sees a dramatic rise in pain reliever (NSAIDs) poisonings this time of year.
Our most expensive claim goes to Sierra the Labrador retriever for $4217, and Pets Best Insurance reimbursed more than $3174.
3. Cats and Christmas Lilies Don’t Mix
Chewing is a natural action for dogs. It helps keep their teeth clean and gums healthy. Chewing also seems to provide a satisfying activity for dogs that calms them and helps in relieving boredom. But chewing the wrong objects can be harmful and result in a fractured tooth, lacerated gum, constipation or blockage of the intestinal tract. All of which can result in a large vet bill.
The following items may seem innocent, but they should not be provided (or available) to your dog for chewing:
Many dogs come running to the sound of the refrigerator ice machine hoping to snag a fallen icy treat. But chewing on ice wears down tooth enamel (the protective cover for teeth). Ice is even more dangerous for small dogs, as chewing on a piece of ice can fracture a tooth.
2. Sticks and Wood
Many dog owners utilize sticks as a fetching toy when outside on walks and at the park. The danger though is that the dog begins to use sticks as toys and many dogs will begin chewing on the stick. Wood splinters easily when chewed on and shards can jam into the dog’s mouth causing an infection. Also if pieces of wood are swallowed, it can cause intestinal blockage.