ANNUAL PRIVACY AGREEMENT
Effective May 10th, 2010
IMPORTANT PRIVACY NOTICE REGARDING YOUR NONPUBLIC PERSONAL INFORMATION
At Pets Best Insurance, we know the importance of respecting your privacy and maintaining
your trust. When we collect personal information, we keep it private. We have physical,
electronic, and procedural security measures in place that comply with legal standards
to protect your personal information.
(1) What we collect
In order for us to obtain or service the insurance products that you ask for from
us, we may collect personal information from you, as well as from others. Personal
Information includes any identifying information, such as your:
- Name, address, e-mail address and phone number
- Information regarding your transactions with us and or our affiliates such as policy
coverage, premium, and payment history.
We collect your personal information from:
- You in person, by telephone, or over the Internet;
- Forms you submit to us, such as applications, claims, and policy updates
- Your business dealings with us and with other companies;
(2) How we use personal information
We only disclose your information as allowed or required by law. In those instances,
we may disclose your information without your prior consent. We do not sell your
information to anyone for any reason. In order for us to obtain, or to service,
the insurance products that you ask for from us, we may disclose your information
to affiliated and unaffiliated companies. Our affiliates include companies: (1)
that we own or control; (2) that own or control us; (3) that are owned or controlled
by the same company that owns and controls us; and (4) that own or control the same
company that owns and controls us. Our affiliates include insurance companies, insurance
agencies, and other financial service companies ("Affiliates").
We may disclose personal information to:
- Financial companies we partner or do business with;
- Service providers that help process or service your account;
- Veterinary facilities or providers, to verify coverage and benefits and report claims
experience;
- A court, governmental or regulatory agency when there is a lawful request;
- Law enforcement to protect against fraud or unauthorized transactions;
- A group policyholder for purposes of billing and collecting premium or reporting
claims experience;
- Service providers that perform insurance or business functions for us
We send current customers a privacy notice each year. If our practices change, we
will inform you promptly. We treat our former customer's information with the same
level of protection as our current customer's information.
(3) Your right to access
You have the right to access and to request the correction, amendment, or deletion
of all of your recorded personal information that has been collected by us. If you
wish to review your recorded personal information, please write to us at:
Pets Best Insurance Attn: Compliance Director 2710 Sunrise Rim Rd #100 Boise, ID
83705
Include your name, address, telephone number, and policy number and let us know
what kind of information you want to see.
(4) Regarding PetsBest.com
We also want to make you aware of how we use online data collecting devices known
as "cookies." Many commercial Internet sites use "Cookies." "Cookies" are files
we place in your computer's browser to store your preferences relating to our Web
site. If you disable "cookies" on your browser, the site will not remember your
preferences and you will not be able to access a customized default home page view
of our Web site. Our "cookies" are only used when you are visiting our site. While
a code in the "cookie" file enables the site to label you as a particular user,
"cookies," by themselves, do not tell us your e-mail address or other personally
identifiable information. Only you can provide that information on our Web site
- if you expressly choose to do so or if the preferences in your browser choose
to do so automatically, in which case it may identify you by name, address or other
personal information. "Cookies" help us to understand your Web site usage, so we
can continually improve its usability. For example, we may use "cookies" to personalize
your experience at our Web site, if you have accepted this option (e.g., to remember
your customer ID on a log-in page). We may also use "cookies" to offer you other
insurance and financial services products that may suit your needs. During the period
you are logged into our site, we log IP addresses (a number assigned to your computer
when you use the Internet), browser and platform types, domain name, access times,
referral data (the last site or URL you visited before logging into our site and
the first site or URL you visit after leaving our site) and your activity while
using our site. We use the Secure Socket Layer (SSL) protocol, secure servers and
security protocol to safeguard the information you submit over the Internet. It
is important to note that e-mail messages are not secure. E-mail messages traveling
through the Internet are subject to viewing, alteration, and copying by potentially
anyone on the Internet. This Web site contains links to other sites. We provide
links to other sites as a convenience to persons who visit our web site. If you
choose to use the services provided by those sites, you may be asked by those sites
to provide certain personally identifiable information. Please be aware that we
are not responsible for the privacy practices of those sites, even if our name or
logo appear on those sites. We encourage you to be aware when you leave our site
and to read the privacy policies of each and every Web site that you visit, as the
privacy policies of those sites may differ from ours. This privacy agreement applies
solely to this Web site.
(5) Questions?
Please feel free to call us at our toll free number at (877) 738-7237 if you would
like to ask us any questions about this form, or about any of our policies. We look
forward to serving all of your insurance needs.