Step 1. Sign Up
Base Plan - Choose whether you would like more coverage or a lower monthly payment.
Sign up today.
Routine Care Option - Is help for routine care important to you? Or would you rather
budget for those expenses yourself?
Step 2. Waiting Period
Your policy goes into effect in 3 days for accident coverage, and in 14 days for illness coverage.
If you chose to purchase our BestWellness routine care option, that goes into effect in 14 days, as
well.
Step 3. Get Treatment
When your pet is ill or injured, bring a
claim form
with you to the vet’s office if you can. Claim forms will be sent to you when you sign up.
Have your veterinarian list a diagnosis and sign the form.
Step 4. File a Claim
Send your completed claim form. Information that’s left blank may slow down the process, so please call
if you have any questions.
Attach copies of paid receipts. In order to avoid fraud we can only reimburse you for the amount that
you have paid the vet.
Step 5. Receive Your Check
We work hard to turn claims around quickly, because we know you’re waiting. With mailing time and the
amount of time it takes to request medical records, sometimes the entire process can take two to three
weeks.
Call our Customer Service Team anytime at 1-877-738-7237 if you have questions or would like
to know the status of your claim.