Can I talk to a real person?
Whenever you need to. Call our toll-free customer service number, 1-877-738-7237 ext. 1, between 8:00 AM and 5:00 PM (MST) M-F.
How do I file a claim?
It's remarkably easy. View instructions on how to file a claim.
How do I contact Pets Best?
Our toll-free customer service number is 1-877-738-7237 ext. 1. Our fax number is 1-866-777-1434.
We respond quickly when you write to us at:
Pets Best Insurance
2710 Sunrise Rim Road, #100
Boise, ID 83705
Or, you may e-mail Customer Service, Veterinary Services, Corporate Services, our Customer Satisfaction Advocate, or Sales.
You may also ask for General Information, or tell us if you need to report difficulty with this site.
Other Questions?
We're also prepared to answer your questions about how a pet insurance policy works, about our pet insurance plans, or how to enroll.